Remote mysql access requires whitelisting by IP already. (Servers Management > Security > MySQL)
Locking SSH keys to IP addresses and specific apps is very necessary, though.
This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.
On the Features page, CW advertises, "Proactive Cloudways security practices keep all your servers safe and secure. ... All Cloudways hosted servers are protected by OS-level firewalls that filter out malicious traffic and keep out the intruders." This is not completely true, and there's no way to know to what extent it may be partially true. I had to request help hunting down what was causing outages, come to find it was a single IP address from China repeatedly trying to log in to one site, and was told to ban it in htaccess. That is the opposite of "proactive" and "OS-level."
Work has been started in this regard, and users would be able to see disk space consumption app wise, and server monthly bandwidth usage.
We are hoping to release the features in December ’18.
@imisterk New Relic does not have these capabilities
It's critically important to be able to identify which applications are using resources for a number of reasons.
We also need to be able to specify date and time ranges, or have access to the raw data.
Example scenario: On Wednesday, I notice my CPU and memory usage spiked. I need to know 1- which application/s is/are causing this, and 2- if this happens every day, every Wednesday, every Wednesday since I installed some new plugin…
I opened a ticket saying, "I'd like to see resource usage for individual applications, and I can't use New Relic because it does not provide this information." The response I got was, "You can use New Relic to for application monitoring."
As a work-around, I'm thinking I could set up a cron job to check the size of a directory and alert me when it gets to a size.
I just found out that a deleted account can't be used as a team member, either! I'm completely locked out of my client's account. I'm sorry I referred them to Cloudways and will be looking for an alternative.
+1 Very annoying limitation as it is now.