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    22 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
    Anonymous commented  · 

    Sooo, I signed up, and after not receiving any email, I followed the splash page instructions to engage online chat. Should there be 5-8 minutes between reponses? Short staffed or ? Here was the convo (I was trying to lightnen the wait up, perhaps get a smile, since I was sure no CSR would take that long...). Hello. How may I help you?

    Hi there

    adrian
    Um, is this the, um wordpress web host for domains?
    *Umair gazes at the screen, puzzled by the question....*
    Um, yes sir, is this the cloud/web/internet/other that hosts domains?
    Are you trapped in this little box? Do you need help? just send a "y" for yes and a "n" for no...
    I could call someone, perhaps we can get you some help? Do they feed you in there? Your AWFUL grey in your lil camera view there...
    Umair
    Could you please confirm your registered email ID and the URL of the site you want to host here with us

    adrian
    regionauts@gmail.com. https://eastbaymarines.com. Hey lil fella, it aint too late, maybe you can squeeze through a crack in the screen if I break the screen a lil....
    perhaps its this? Uncaught TypeError: Cannot read property 'open_chat_window' of undefined
    at HTMLAnchorElement.onclick (success:1) Hello? Has something terrible happened to you? Dont tell me you are having to typoe with your nose?
    Read
    Umair
    Could you please share screenshot for this?

    adrian
    10:07 am
    who are you and how are you getting paid for this? I mean, seriously. I saved this conversation to mail to ops. Perhaps they can tell me what is going on here. It certainly isnts customer service...
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