Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
46 results found
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Connect your chat system with your support ticket system
Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.
Provide ability to leave chat and have staff open ticket for you.
I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open. When I…
2 votes -
Enable an automatic payment option.
You guys have to add automatic payment from month to month. It's crazy it's not already here.
2 votes
Cloudways
responded
Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.
Cloudways Team
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Paypal Recurring billing
I don't like having to update credit card info for every client. Would rather use Paypal and be done with it...
13 votes -
Better Warning on Server Deletion on Trial Expiration
Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.
2 votes -
let Live Chat support see details of my account
I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.
Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.
The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.
14 votes -
Documentation for server setting & packages
Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications
13 votes
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