46 results found

1. make sure emails have the account CLEARLY marked on the emails

   I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks

   ---

   Hi David,

   A quick note to let you know that we have successfully charged the invoice listed below:

   ---

   Invoice Number: 629543

   Amount: 171.15 USD

   You can view this invoice in the invoice section inside platform.

   Feel free to get in touch with us via Live Chat for questions/comments.

   We appreciate your business!

   Thank you,
   Cloudways Team
   www.cloudways.com

   |LASTSERVERDISCLAIMER|

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Customer Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Automated e-mail creating Confusion and Misunderstanding from both sides for NO reason at all

   Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
   (you can talk to Wagas N. abut this issue, which needs great attention and improvement!)

   Hi,
   A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.

   To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).

   Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
   Regards,
   Cloudways Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Customer Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Add feedback option under the help section plus have a feedback link on each page

   Feedback options are still hard to find -- only found one after 3 to 4 mins looking

   • no link on the bottom of subpages - would be great to give page-specific tips and ideas
   • nothing in help if I type feedback into search
   • no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer

   Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
   - atAdd feedback option under the help section plus have a feedback link on each page

   Feedback options are still hard to find -- only found one after 3 to 4 mins looking

   • no link on the bottom of subpages - would be great to give page-specific tips and ideas
   • nothing in help if I type feedback into search
   • no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer

   Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
   - atAdd feedback option under the help section plus have a feedback link on… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Customer Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Add a Quick-Tour for new users

   I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.

   I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.

   Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways interface? And how did projects relate to this? What are the rules for projects? Can only applications go into project or can also servers? What is the purpose of projects?

   And then I see on the menu bar there is Team, CloudwaysBot, Add-ons. In my mind im thinking "what the heck are those things and how to they relate to servers, projects, applications, what are they used for?

   Where do I go to manage billing? How does billing work? I use to have a digitalocean account so I know how it works but if this was my first time using something like this I would not know.

   What is "what's new" and "share love"?

   More importantly, what does "add channel" do? Sounds kind of important but I have no idea what it is.

   I thought "It would be nice if there was a quick-start page or tour explaining the important features and definitions of your system." Unfortunately, there isn't. If I wanted to get that info I either would have to start a live chat which is no problem because your customer service on live chat is great. But not only is this approach slow for me, it also costs your company money. The other option is to look up each individual feature on your knowledge-base and figure it out which is kind of a hassle.

   One way to deploy this idea is to walk through setting up a sample server for new users on the website. Another option is to have a quick-features tour in your knowledge base in written format with pictures. Another option would be to have a short 2-3 minute video explaining each feature and they are used. You could host the video on Youtube and insert it into an article in your knowledge base. You could do a quick start tour that takes a person from setting up their first server and accessing it. And you can have another detailed tour explaining and defining each feature and options in the cloudways account/interface.

   I blabbered on long enough ':D I hope this stimulates ideas for you guys :)

   I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.

   I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.

   Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Customer Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. Online call assistant

   Wondering, Does talk therapy work? Just To Talk offers a confidential space where experienced therapists help you explore your emotions and achieve clarity. Through guided conversations, talk therapy can improve mental well-being, reduce stress, and promote personal growth. Start your journey toward healing today with Just To Talk.
   For more details visit our site: https://justtotalk.com/how-does-talk-therapy-work/

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Customer Support  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Please can you notify your customers via email about current vulnerabilities with Wordpress etc

   Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
   Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.

   How come you don't notify your admin clients when this first becomes apparent so that:
   1. It reduces your service/support contact points;
   2. Your clients can assist their clients;
   3. We are able to address the issue as soon as possible to prevent follow-on effects.

   I hope that this happens in the future.

   Thanks

   Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
   Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.

   How come you don't notify your admin clients when this first becomes apparent so that:
   1. It reduces your service/support… more

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Customer Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close