Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
92 results found
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Magento
There is a new version of Magento CE available, it is very important to be installed this version 2.1 because it contains important changes to the product. Could you provide us a feedback on how to install this version?
1 vote -
I would leave cloudways soon as it is not helping me with installing Mailwizz emails sending script.
A small change, which requires root privilages for a script to run at cloudways server is not possible. Support is not helpful at all in doing that change by himself. This is simply not acceptable.
1 vote -
Option to disable MySQL manager
I now have a publicly accessible web interface to my database running om mydomain.com:8082
This is a security risk and I never use the MySQL manager so I would like to disable it. Please add this option!
1 voteMysql manager is never open to the internet. Connection is opened and only allowed from the customer IP on the fly as you activate the manager. This happens backstage when you click the mysql manager button and, of course, transparent to end users.
We take security very seriously at Cloudways and it is one key point in our network design.
Cloudways Team
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fix your Sydney site
for the 3rd time in the last 7 days our site has had a Bad Gateway 502 - this is not good enough.
1 votePlease let me know if you have created a ticket about it in our support portal so I can follow up:
https://support.cloudways.com/This type of request are better handled there.
Cloudways Team
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Use Tawk.to as a chat system :)
Tawk.to is an awesome free chat system, great for any company! I've been using it in my company for years!
1 vote -
suggestion for WP migrator plugin
I wanted to provide feedback over your migration tool which I find has several issues.
It's essential when you migrate an existing Wordpress website that you maintain the right file permissions. I have nothing against your team optimising them, but I've had so many errors due to wrong file permissions and my security plugin telling me a lot of file permissions were too open and risky. I had none of these on my old server.
An example of this is that all the plugin folders had a permission of 775 after my migration even though my original server had these…
1 voteThanks for your feedback.
664/775 permissions are required in our platform to support team members functionality (team members are part of the group while master is the owner). This is not a security risk by itself as long and properly implemented (as we have done).
If for whatever reason, permission differ from our base ones, you have the reset permissions functionality:
https://support.cloudways.com/using-the-reset-permissions-button-to-solve-permissions-denied-issues/That will set again our default.
That said, if you are the only one managing the site via master credentials and not using team feature, you can use 644/755 as recommended by your security plugin.
Cloudways Team
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Add-in incoming and outcoming emails via mailbox option vs rackspace
The option to add-on free or inexpensive traditional incoming and outgoing email to be configured with outlook or gmail. The current only option is rackspace at $1 per mailbox. This is expensive.
1 voteGiven the nature of cloud servers and the fact that their IPs have been previously on lots of other servers/users, makes cloud servers a very unreliable source of email. We discarded already initially in our project to offer mailboxes directly on our cloud servers and this is not a decision we are thinking about changing. Because of this we opted to partner with an extremely reliable email provider like Rackspace and offer mailboxes below cost (as we do).
This is the only approach we consider as of now.
Cloudways Team
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$ch = curl_init();
This seemed to work in PHP 5 but not in PHP7. Let me try again.
1 vote -
HHVM should be added with magneto
HHVM really make magento more faster and its been commended technology I expect you can add this for custoemrs
1 voteWe did test HHVM vs PHP7 and discarded doing more research on it as performance was more or less on pair with PHP7. We will be releasing PHP7 this week (along with a blog post with performance improvements it brings). It will not be the default PHP version on new servers (it will be 5.6) but you can upgrade and test if everything in your application keeps working with PHP7.
Cloudways Team
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add Amazon Aurora database option
How about Amazon Aurora database option for WordPress, WooCommerce sites...
1 voteIain, Aurora is cloud provider specific (AWS) and so goes against our philosophy of trying to create something as cloud provider agnostic as possible (to facilitate migration from one provider to another), so it is not an option we would consider with the current direction of Cloudways.
Thanks for your suggestion anyway!
Cloudways Team
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Make addons for HDD size
hdd size only
1 vote -
$10 Plan
Looking for $10 plan 1GB plan should get for $10/Month
1 vote -
Cokis Problem
There is a problem of session. My joomla app is not saving cokis
1 voteSupport is a better place for this kind of requests. Please contact live chat to address this.
Cloudways Team
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Security flaws
When we go to each app and "reset permissions" it gives www-data group full permissions to edit/create files. It's a security leak. Our server got hacked and all sites on server got exposed. If it's not taken care of, I have to post this at various places on social media that avoid using cloudways as this can expose your clients to risk.
1 voteHi Amit,
The reset permissions button has nothing to do with the fact that your site may have been hacked. It simply sets the permissions to the default that Cloudways advises for content under the public_html folder (that is 775 for folders and 664 for files). This is the default too when installing a new application. Permissions are like this to allow different team members to work on the same application (team members userids are all part of the same group). This by itself does not constitute any flaw nor security issue and will not imply the server will be hacked. Application/server will be hacked if it is not updated, it uses old/insecure plugins …
Cloudways Team
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CodeIgniter
What about adding CodeIgniter through your apps?
1 voteYou can deploy codeigniter on the base PHP Stack application (http://www.codeigniter.com/user_guide/installation/index.html). We don’t have plans by now to deploy codeigniter as a standalone application as the PHP Stack is perfectly suitable to deploy codeigniter on it.
Cloudways Team
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Please fix the Online Chat tool
I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.
1 voteChat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.
Best,
Pere
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Offer a stable product Every morning the services are down
Error when trying to login to the click&go
Oops! Unexpected error. Please refresh page and try again.1 votePlease create a ticket to follow up this. I don’t know if you refer to the console login or to your application. This we can better solve via ticket.
Cloudways Team
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Remove the algorithm for keeping from helping your clients
I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.
1 voteWe have checked and there are no issues with chat module that we know of or that other customers have reported.
Cloudways Team
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Option to close account quickly
Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.
This is terrible. It is almost as terrible as what Adobe does (they require you to call them).
1 voteYou just need to go to Billing section in member area and click Cancel account.
Support should have informed on this.
Cloudways Team
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stop taking off support after too many inquires
it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me
1 vote
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