346 results found

1. Please enable device detection in Varnish

   My site has different version for mobile / desktop.

   So it is not performing well with Varnish due to caching.

   Please do enable Device detection in Varnish

   64 votes

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   completed  ·  59 comments  ·  Wordpress  ·  Delete…  ·  Admin →

2. Hosting email addresses

   Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

   At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

   Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

   37 votes

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   11 comments  ·  Applications  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

   More information here:
   https://www.cloudways.com/en/addon/rackspace-email-hosting.php

   We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

   Cloudways Team

3. Manage rackspace email accounts from within console

   The current option to add mailboxes from Rackspace is extremely limited.
   The only way to order them, is via a small window and is very limited information.
   I have no details at all about current mailboxes, quota usage etc...
   Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
   Afterwards, I get a confirmation back from support with the password in the email.
   It's completely unsafe to communicate about passwords this way.

   And lastly, there is no control at all about the mailboxes.
   I can't create extra alias, I can't activate forwarding, etc...
   for each and every change we have to request via support and wait for them to fix it, while some things I can do very easy myself instantly.
   I don't understand why there isn't a control panel to manage the mailboxes?

   The current option to add mailboxes from Rackspace is extremely limited.
   The only way to order them, is via a small window and is very limited information.
   I have no details at all about current mailboxes, quota usage etc...
   Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
   Afterwards, I get a confirmation back from support with the password in the email.
   It's completely unsafe to communicate about passwords this way.

   And lastly, there is no control at all about the mailboxes.
   I can't create extra… more

   36 votes

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   completed  ·  6 comments  ·  Add-ons  ·  Delete…  ·  Admin →

4. WordPress and Woocommerce apps should both use Woo Varnish by default

   My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

   This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

   Here is why:

   I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

   I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart functionality. I had to make a new Woocommerce app and migrate my site over there so it could use the Woocommerce Varnish.

   The support team told me that Woocommerce Varnish would also work for a plain WordPress app without Woocommerce.

   My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

   This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

   Here is why:

   I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

   I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart… more

   32 votes

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   completed  ·  2 comments  ·  Wordpress  ·  Delete…  ·  Admin →

5. Alarm on bandwidth Monitoring by email

   Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

   Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

   I will not sign for the account for this reason. that is total not acceptable interm of business rules for the moment. Since I have no protection and can end up with a bill of $ 5000 without even knowing it and with no corresponding customers on the website.

   Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

   Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

   I will not sign for the account for this reason. that is total not acceptable interm of business rules… more

   33 votes

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   completed  ·  6 comments  ·  Customer Support  ·  Delete…  ·  Admin →

6. Provide hosting services based in South America (Brazil)

   I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

   1 vote

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   3 comments  ·  Infrastructure Providers  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   If you select AWS as cloud provider, you can readily launch servers in Sao Paulo.

   Cloudways Team

7. upgrade all New Relic Lite accounts to Standard Free Plan

   I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

   This is important as Standard brings great features:
   - allows monitoring of wordpress plugins and themes.
   - web transaction summary so you can tune effectively
   - Database analysis of poorest performing calls
   - 1 week of data in a single view
   - Embeddable charts

   There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands to fix.

   I have a separate Standard Plan and at least for now I want to be able to use that instead of the lite.
   Or better just upgrade the lite to standard for everyone.

   This is what my other Standard subscription looks like. Web Standard vs Web lite is the difference.

   Product Monthly Cost

   Web Standard $0.00
   Mobile Standard $0.00
   Insights None $0.00
   Browser Lite $0.00

   Synthetics Lite $0.00

   Total Monthly Cost $0.00

   I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

   This is important as Standard brings great features:
   - allows monitoring of wordpress plugins and themes.
   - web transaction summary so you can tune effectively
   - Database analysis of poorest performing calls
   - 1 week of data in a single view
   - Embeddable charts

   There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands… more

   81 votes

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   1 comment  ·  Add-ons  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   This was completed quite some time back customers have now the ability to bring their own accounts. We are not offering the partnership accounts anymore for more details please refer to the Knowledge Base article : https://support.cloudways.com/en/articles/5120561-how-to-use-new-relic-apm-to-monitor-your-applications 

8. Add elastic email log in console

   I really like how easy it is to use elastic email in Cloudways. However, there is no way to find out if emails were sent/delivered. We have to chat with support to check if an email was sent.

   It would be nice to have an interface in console to view sent email logs.

   35 votes

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   8 comments  ·  Console Improvements  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   Hello

   We have added the integration on Cloudways Platform, users have the ability to download logs from the platform along with domain verification for
   transactional email please refer to https://support.cloudways.com/en/articles/5130879-how-to-activate-the-elastic-email-add-on for more details

   Cloudways Team

9. Choose what time of the day do Backups

   Sometimes I notice high cpu usage in the middle of the day and is because of the automatic backups, would be great if is possible to choose what time of the day doing that.

   9 votes

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   completed  ·  2 comments  ·  Console Improvements  ·  Delete…  ·  Admin →

10. Support wildcard DNS, so Wordpress Multisite auto create sub domains

    As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.

    9 votes

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    6 comments  ·  Wordpress  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    As Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.

    Cloudways Team

11. Add additional locales

    Allow generation of additional locales.

    Currently only

    • C
    • C.UTF-8
    • en_US.utf8
    • POSIX

    are generated on the system.

    We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

    9 votes

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    8 comments  ·  Server Configuration Improvements  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    You can now set your chosen locale under Settings & Packages → Advances → Locales.

    Cloudways Team

12. Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

    21 votes

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    completed  ·  2 comments  ·  Server Settings  ·  Delete…  ·  Admin →

13. Add Singapore datacenter for Vultr

    https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

    4 votes

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    completed  ·  0 comments  ·  Infrastructure Providers  ·  Delete…  ·  Admin →

14. Auto-Cleaning Option for Logs (Error & Access)

    On top of not being able to delete logs ourselves (which should be made possible - as suggested by other feature request), it would be massively useful if there was an option to set a timer for logs (both error & access) to be auto-cleaned.

    Even if we can control the error logs to a degree (by fixing the application errors), we can't fully control access logs which is a problem because it literally means that the disk space for app is constantly growing - and if you don't pay attention it could take your site down due to full disk within a few weeks (more or less depending on disk size).

    Long story short, would love to see a feature to setup a timer for auto cleaning all kinds of logs (older than X days; every 30 days, every 15 days, etc).

    On top of not being able to delete logs ourselves (which should be made possible - as suggested by other feature request), it would be massively useful if there was an option to set a timer for logs (both error & access) to be auto-cleaned.

    Even if we can control the error logs to a degree (by fixing the application errors), we can't fully control access logs which is a problem because it literally means that the disk space for app is constantly growing - and if you don't pay attention it could take your site down due to full… more

    16 votes

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    1 comment  ·  Console Improvements  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    Hello,

    This is completed, please check the KB:
    https://support.cloudways.com/optimize-your-server-disk-space/

15. Google Cloud Platform adds two new regions (Oregon, Japan)

    Google Cloud Platform adds two new regions, 10 more to come
    https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

    Will add two new regions to Cloudways? thanks.

    Regards,
    Pseric

    8 votes

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    completed  ·  3 comments  ·  Infrastructure Providers  ·  Delete…  ·  Admin →

16. Specify time of day for backups

    It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.

    Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.

    Thanks

    16 votes

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    completed  ·  0 comments  ·  Console Improvements  ·  Delete…  ·  Admin →

17. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes

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    9 comments  ·  Wordpress  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    Wordfence has been removed from the default deployments. Let us know if issues persist when deploying outside of the base install.

    Cloudways Team

18. Offer data center in Hongkong

    In order to target traffic from China, you must have servers in Hong. Otherwise, customers will face connectivity issues.

    5 votes

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    completed  ·  2 comments  ·  Infrastructure Providers  ·  Delete…  ·  Admin →

19. DISABLE_WP_CRON by default

    Would define a trustable WP Cron for low traffic sites, as It won't depend on visits any more.
    And also and no less important, High Traffic sites would have a stability boost.

    So, by default add this in wp-config.php
    define('DISABLEWPCRON', 'true');

    And automatically setup an actual cron job in the App Console.

    Some resources about this:
    - https://hondo.wtf/2015/01/11/performant-wordpress-disabling-wp-cron
    - https://www.lucasrolff.com/wordpress/why-wp-cron-sucks/
    - http://stickystatic.com/tech/disable-wordpress-cron-jobs
    - http://www.inmotionhosting.com/support/website/wordpress/disabling-the-wp-cronphp-in-wordpress
    - http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-replace-wordpress-cron-with-a-real-cron-job

    :D

    22 votes

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    5 comments  ·  Wordpress  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    We have introduce cron optimizer to overcome the native wordpres cron issue.

    https://www.cloudways.com/blog/announcing-cron-optimizer-for-wordpress/

20. Enable or Disable Short Open tag

    Ability to Enable or Disable Short Open tag in php

    5 votes

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    5 comments  ·  Server Settings  ·  Delete…  ·  Admin →
    completed  ·  Cloudways responded

    Control of short open tag is now added in Server Settings → Advanced tab. By default it is disabled.

    Cloudways Team