Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
32 results found
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Allow Bills to be sent via Email
Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.
Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.
Can we bring back the option to have bills sent via email?
12 votesWe are re-introducing this feature with invoices been send to emails. We have fixed bugs in this process to ensure results.
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start to host Vultr's new High Frequency Compute Packages
The new High Frequency Compute packages from Vultr are a huge improvement over their previous packages at a tiny increase in cost.
Benchmarks of 2413 Geekbench ($5) vs 4883 Geekbench ($6), 25GB vs 32GB storage, high clock CPU's and NVMe Local Storage for just an extra dollar!
Having to use a management solution to host these packages such as runcloud, serverpilot etc is an extra hassle for the average consumer and I have no doubt this will offer a huge surge of customers who are willing to pay for the convenience!
Many thanks :)
83 votes -
ability to exclude certain files/folders on staging > live push
This would give the ability to exclude certain staging related configuration files or logs, etc. Would be very helpful for a lot of users I think. If you agree vote up!
25 votesHello,
We have added the ability to ignore certain files/folders during push/pull operations https://support.cloudways.com/en/articles/5124886-how-to-create-a-staging-environment
Cloudways Team
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1 vote
We have added the expiry date of SSL in the SSL management section of the platform.
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Staging - add ability to ignore certain files
Thanks for adding the new staging feature, this is great!
During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.
It would great if you could add a way to ignore certain files, similar to gitignore.
21 votesHello,
We have added the ability to ignore certain files/folders during push/pull operations https://support.cloudways.com/en/articles/5124886-how-to-create-a-staging-environment
Cloudways Team
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Collect managed migration information via an SSL web form.
The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.
1 vote -
Backup (costs): more transparency desirable and possibility to disable the backup service
1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.
2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.
3) And last but not least, I think backup should be optional. I can…
138 votes -
Great service! Thank you
Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.
1 voteThanks to you for being our customer!
Cloudways Team
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Vultr in Singapore
Vultr has setup in Singapore. You probably could add the location in your setting.
1 voteSingapore is now live.
Cloudways Team
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please remove required fields for git deploy path.
i am required to create a sub folder under publichtml and deploy to the sub folder but i would like to deploy it under publichtml only.
1 voteYou can leave the field empty and it will deploy it to public_html/. So this functionality is already there.
Cloudways Team
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ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT
Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.
At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.
There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…102 votesThank you for your patience.
This feature is now live on the Platform. You will now be able to add a team member on more than one account.
We will be happy to hear what you think of this improvement.
Cloudways Team
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Add PHP7 logging on New Relic
Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274
6 votesThis has been now done.
Cloudways Team
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Add "favourites" feature for applications
Allow a "favourite application" section, maybe on initial dashboard after login?
Added via a star icon on the application detail screen, and can be removed from favourites on the favourites list, and application detail screen.
So similar to the "ellipsis-hover" list as in you can link directly to apps, but you can set which you'd like to show.
Would be handy when working on a specific pair of projects and need "quick access" to their application pages (rather than multiple clicks - manage server > application management > click list > select list item).
Hope I've explained clear enough :-)
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3 votesBrad, with the introduction of the new console, you can now create Projects to which you can add servers and applications. https://support.cloudways.com/create-new-project/
You can easily create a Favorites project and add whatever you want there for quick access.
Hope this helps.
Cloudways Team
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Create a folder outside main web folder
For security purposes, i just want to move all uploaded files outside my main web folder.
1 voteYou have a private-html folder precisely for this purpose. Check this KB for reference:
https://support.cloudways.com/securing-application-configuration-files-in-private_html-folder/Let us know if you have any question/comment.
Cloudways Team
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Multi-tier (more than one server for my application, load balancer, web servers, database server...)
I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…
592 votes -
Allow users to rename application folder
It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.
Give us the ability to rename application folders to something meaningful would make the functionality much more useful
9 votesThis is now live. You can find it in Application Tab → Access Details section.
Cloudways Team
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Alphabatize Server List in Dropdown
Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.
1 voteThis has been completed.
Cloudways Team
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Add PHP-FPM
Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...
10 votesThis is now live:
https://www.cloudways.com/blog/php-fpm-on-cloud/Cloudways Team
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Option to DELETE Team Member.
Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!
1 voteThis has been done and it is already live. Thanks for your feedback.
Cloudways Team
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Realtime billing dashboard
It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.
Now, I have to wait for the end of the month for this.
Google and Amazon give me realtime billing. please see if you can develop similar functionality.
Regards,
Nadav Kavalerchik11 votesYou can find real time billing information in your member area / billing section:
https://www.cloudways.com/en/member/You will see there, the amount you have spent in current month so far and a forecast of your total month spending based on current usage levels.
Hope you find it useful!
Cloudways Team
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