Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
92 results found
-
Ubuntu servers as OS
I am looking a way to deploy an Ubuntu server. It will be great if you can offer it
2 votes -
Automatic scaling be available on all Cloud Hosting
Auto-scaling is now available on Kyup. Wish it would be available on Digital Ocean, Vultr, AWS, and Google as well
1 voteUnluckily this is a feature related to the provider not to Cloudways. Kyup has an infrastructure that allows for auto-scaling on a single server. None of the other providers offer this capability, so we can’t integrate it.
Cloudways Team
-
PowerCloud
More of an enquiry, but when will PowerCloud app come to Android ?
1 votePowerCloud services have been discontinued, so we don’t have any plans about the app.
Cloudways Team
-
Make a reasonable price.
Vultr starts at $5
DO starts at $5
Kyup starts at $10Why is there $9, $7
And $21.11Basic price of your service is confusing. Managed vultr adds 4, managed do adds 2, managed kyup adds 11.11. Why? You should have same service price, flat rate for every providers. Also the price just increased, and your customer service doesn't improved as you promise.
1 voteWe have different deals with the different providers based on volume and other factors, and this reflects in the final price for the service (so approximately, the platform charges over base price per server size are the same across providers).
Cloudways Team
-
1 vote
We run an app upgrade cycle to deploy latest stable releases every month. Latest Presta should be available beginning of November.
Cloudways Team
-
It's better if u add Ubuntu with phpmyadmin
It's better if u add Ubuntu with phpmyadmin
1 voteYou can already deploy phpmyadmin on a Cloudways server:
https://www.cloudways.com/blog/installation-phpmyadmin/As for base OS, we use Debian and we don’t have plan to change that in the short term.
Cloudways Team
-
Upgrade Prestashop to 1.6.1.7?
Please upgrade to latest maintenance release. Thank you!
1 voteWe run an app upgrade cycle to deploy latest stable releases every month. Latest Presta should be available beginning of November.
Cloudways Team
-
what happened to the chat function?
I used the chat this morning and now I don't see it. Also, I was told that a ticket was created for my issue, but I do not see it.
1 voteChat is working fine. A customer success representative will get in touch if not done yet.
Cloudways Team
-
I would leave cloudways soon as it is not helping me with installing Mailwizz emails sending script.
A small change, which requires root privilages for a script to run at cloudways server is not possible. Support is not helpful at all in doing that change by himself. This is simply not acceptable.
1 vote -
Magento
There is a new version of Magento CE available, it is very important to be installed this version 2.1 because it contains important changes to the product. Could you provide us a feedback on how to install this version?
1 vote -
fix your Sydney site
for the 3rd time in the last 7 days our site has had a Bad Gateway 502 - this is not good enough.
1 votePlease let me know if you have created a ticket about it in our support portal so I can follow up:
https://support.cloudways.com/This type of request are better handled there.
Cloudways Team
-
1 vote
We don’t have plans for that.
Cloudways Team
-
suggestion for WP migrator plugin
I wanted to provide feedback over your migration tool which I find has several issues.
It's essential when you migrate an existing Wordpress website that you maintain the right file permissions. I have nothing against your team optimising them, but I've had so many errors due to wrong file permissions and my security plugin telling me a lot of file permissions were too open and risky. I had none of these on my old server.
An example of this is that all the plugin folders had a permission of 775 after my migration even though my original server had these…
1 voteThanks for your feedback.
664/775 permissions are required in our platform to support team members functionality (team members are part of the group while master is the owner). This is not a security risk by itself as long and properly implemented (as we have done).
If for whatever reason, permission differ from our base ones, you have the reset permissions functionality:
https://support.cloudways.com/using-the-reset-permissions-button-to-solve-permissions-denied-issues/That will set again our default.
That said, if you are the only one managing the site via master credentials and not using team feature, you can use 644/755 as recommended by your security plugin.
Cloudways Team
-
Option to disable MySQL manager
I now have a publicly accessible web interface to my database running om mydomain.com:8082
This is a security risk and I never use the MySQL manager so I would like to disable it. Please add this option!
1 voteMysql manager is never open to the internet. Connection is opened and only allowed from the customer IP on the fly as you activate the manager. This happens backstage when you click the mysql manager button and, of course, transparent to end users.
We take security very seriously at Cloudways and it is one key point in our network design.
Cloudways Team
-
Use Tawk.to as a chat system :)
Tawk.to is an awesome free chat system, great for any company! I've been using it in my company for years!
1 vote -
Add-in incoming and outcoming emails via mailbox option vs rackspace
The option to add-on free or inexpensive traditional incoming and outgoing email to be configured with outlook or gmail. The current only option is rackspace at $1 per mailbox. This is expensive.
1 voteGiven the nature of cloud servers and the fact that their IPs have been previously on lots of other servers/users, makes cloud servers a very unreliable source of email. We discarded already initially in our project to offer mailboxes directly on our cloud servers and this is not a decision we are thinking about changing. Because of this we opted to partner with an extremely reliable email provider like Rackspace and offer mailboxes below cost (as we do).
This is the only approach we consider as of now.
Cloudways Team
-
$ch = curl_init();
This seemed to work in PHP 5 but not in PHP7. Let me try again.
1 vote -
HHVM should be added with magneto
HHVM really make magento more faster and its been commended technology I expect you can add this for custoemrs
1 voteWe did test HHVM vs PHP7 and discarded doing more research on it as performance was more or less on pair with PHP7. We will be releasing PHP7 this week (along with a blog post with performance improvements it brings). It will not be the default PHP version on new servers (it will be 5.6) but you can upgrade and test if everything in your application keeps working with PHP7.
Cloudways Team
-
Make addons for HDD size
hdd size only
1 vote -
$10 Plan
Looking for $10 plan 1GB plan should get for $10/Month
1 vote
- Don't see your idea?