Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
92 results found
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add Amazon Aurora database option
How about Amazon Aurora database option for WordPress, WooCommerce sites...
1 voteIain, Aurora is cloud provider specific (AWS) and so goes against our philosophy of trying to create something as cloud provider agnostic as possible (to facilitate migration from one provider to another), so it is not an option we would consider with the current direction of Cloudways.
Thanks for your suggestion anyway!
Cloudways Team
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Cokis Problem
There is a problem of session. My joomla app is not saving cokis
1 voteSupport is a better place for this kind of requests. Please contact live chat to address this.
Cloudways Team
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PTR records / Reverse DNS
DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.
Please add the ability for clients to modify this zone.
68 votesCloudways servers are not used for email sending we recommend integrating an SMTP provider to send emails.
https://support.cloudways.com/en/articles/5130857-how-to-activate-the-custom-smtp-add-on
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Please add FTP support
SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.
87 votes -
Provide Windows base servers as well
If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.
7 votes -
Please fix the Online Chat tool
I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.
1 voteChat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.
Best,
Pere
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Security flaws
When we go to each app and "reset permissions" it gives www-data group full permissions to edit/create files. It's a security leak. Our server got hacked and all sites on server got exposed. If it's not taken care of, I have to post this at various places on social media that avoid using cloudways as this can expose your clients to risk.
1 voteHi Amit,
The reset permissions button has nothing to do with the fact that your site may have been hacked. It simply sets the permissions to the default that Cloudways advises for content under the public_html folder (that is 775 for folders and 664 for files). This is the default too when installing a new application. Permissions are like this to allow different team members to work on the same application (team members userids are all part of the same group). This by itself does not constitute any flaw nor security issue and will not imply the server will be hacked. Application/server will be hacked if it is not updated, it uses old/insecure plugins …
Cloudways Team
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CodeIgniter
What about adding CodeIgniter through your apps?
1 voteYou can deploy codeigniter on the base PHP Stack application (http://www.codeigniter.com/user_guide/installation/index.html). We don’t have plans by now to deploy codeigniter as a standalone application as the PHP Stack is perfectly suitable to deploy codeigniter on it.
Cloudways Team
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floating IP
Hi,
I have noticed that Digital Ocean released floating IP's about a month ago. Will this be incorporated in the Cloudways Platform in the near future? This will be ideal for HA applications.
Thanks
Jean3 votesJean, we try as hard as we can not to add provider specific features in our platform. That would mean adding complexity and locking certain features to certain vendors, something we definitely don’t want (same happens with AWS, GCE …).
To create a certain level of high availability on top of our platform, you could use DNS Made Easy fail-over failure http://help.dnsmadeeasy.com/dns-failover/configure-dns-failover/ (you would need to get your own DNSMadeEasy account, as we don’t support failover via our add-on). In any case, the issue of database sync would remain.
In our road-map, we have working on a highly available and auto-scalable option for the platform as a high priority.
Cloudways Team
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PowerCloud iPhone App
what happend to the iPhone App. I can not access it from Austria iTunes or USA iTunes
1 vote -
Offer a stable product Every morning the services are down
Error when trying to login to the click&go
Oops! Unexpected error. Please refresh page and try again.1 votePlease create a ticket to follow up this. I don’t know if you refer to the console login or to your application. This we can better solve via ticket.
Cloudways Team
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stop taking off support after too many inquires
it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me
1 vote -
Remove the algorithm for keeping from helping your clients
I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.
1 voteWe have checked and there are no issues with chat module that we know of or that other customers have reported.
Cloudways Team
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Option to close account quickly
Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.
This is terrible. It is almost as terrible as what Adobe does (they require you to call them).
1 voteYou just need to go to Billing section in member area and click Cancel account.
Support should have informed on this.
Cloudways Team
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Option to run apache as www-data
It would be good if there was an option not to run Apache as the same user as SSH / file owner. That way it would be possible to make files & folders read-only as far as the server / PHP is concerned.
3 votes -
Option to install older versions of Moodle
You offer one-click install only for Moodle 2.9.1
However some of the software I use are compatible with version up to 2.8. Wish you could give us the option to install earlier versions too.1 voteYou can override our base Moodle deployment (latest version) with any prior version you want to use. We advice always using latest release for security reason, but there is nothing stopping you to overwrite application public_html folder with the version you want.
Cloudways Team
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activation
Hello, how can I activate my account?
Thank you
1 votePlease contact our live chat support.
Cloudways Team
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High Performance Server Setup stack
For Wordpress (+WooCommerce) based sites.
According to this
https://zach-adams.com/2015/01/making-high-performance-server/Percona DB (MySQL) HHVM (Default) PHP-FPM (Backup) Nginx Varnish (Running by default) Memcached and APC WP-CLI
Complete installation instructions here
https://github.com/zach-adams/hgv-deploy-fullHere is the Blitz.io report - Average Response Time 136ms
https://www.blitz.io/report/a332cf833675d0dbe4783ee76a29ce221 voteThanks for the feedback Prem. Our stack in fact performs already as well:
https://www.blitz.io/report/347ee04b5042e17b666768d678575aabThis is a wordpress test on our base stack (nginx → varnish → apache → mysql 5.5 ) with php 5.5. and you can see we compete.
We understand though that HHVM could be preferable on certain situations and we are working on it. You can follow here:
http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/5945282-support-applications-on-hiphop-php-hhvmOn the packages tab of Server Settings & Packages section you can play with additional packages that can speed up your specific setup (mariadb, mysql server 5.6, newer versions of PHP). We plan to add HHVM there.
Cloudways Team
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Custom wordpress installer
Hi guys,
I would like to create a 'blueprint' wordpress installation with my custom themes and plugins installed. This would speed up my workflow because I don't have to install my default themes and plugins.
Thanks
Stijn
3 votesStijn this is easy to achieve already with current features.
Create a server in an infrastructure provider that doesn’t charge for stopped servers (or better said just charges for disk usage, i.e. a t2.small on AWS).
Deploy whatever plugins, themes you need or usually use for your baseline deployments in this server.
Use this server as template. Clone this server to same or another infrastructure provider that you usually use. Stop the template server (minimal charges, just disc). Develop any project on the cloned server.
When you need to start another project, start the template server, clone again …
If you now use a new plugin on your base deployments. Start template, update it, clone and stop …
Hope it works.
Cloudways Team
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Screenconnect
I run my own IT business and I use a piece of software called ScreenConnect. Its a self hosted solution which works great.
https://www.screenconnect.com/
It would be great if you could add support for this as I know many other IT techs who would use it
1 voteUnluckily we can’t support as many applications as we would as maintaining applications is a costly process.
In any case, if this is a php based app you should be able to deploy it under the PHP app.
Cloudways Team
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