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Product Improvements: Flexible

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39 results found

  1. Add **Purge CDN** to Breeze

    When developing a site, site creators will always be toggling settings on and off to make sure everything is working correctly.
    Yet the only way to purge the CDN is to go all the way back into the CloudWays /apps/ dashboard, then purge the CDN from within:
    https://prnt.sc/jtwa07

    The benefits of my suggestion is that it will ease customer service request, reduce on live chat inquiries, and help the site owner alleviate problems when creating content & toggling settings + plugins:
    Add Purge CDN to the Breeze plugin's CDN tab
    https://prnt.sc/jtw8zm

    18 votes

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  2. let Live Chat support see details of my account

    I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.

    Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.

    The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.

    14 votes

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  3. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes

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  4. Paypal Recurring billing

    I don't like having to update credit card info for every client. Would rather use Paypal and be done with it...

    12 votes

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  5. Send an SMS to customer if he miss payment instead of deleting whole server!

    I missed the payment, haven't see emails, just logged in today my server has been deleted already and have waited to get answers. after paying money its been recovering. but just suggesting customer support should send customer an important SMS too, instead of deleting whole server. this will be unfair and disaster for business.

    4 votes

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  6. Keep customers informed when there is a known issue that could affect their websites

    Just posting the support question I just had:

    Today one of my site's SSL did not automatically renew, resulting in SSL errors. Although relatively minor, this has been an ongoing issue. I depend on the auto-renew to work.
    But in addition to that lapse, is that I'm used to receiving an email notification informing me that the SSL is about to expire, usually within a few days to a week to expiration. I did not receive any notice resulting in the "downtime" my client experienced.

    I just wanted to inform you - because this has happened a few times, and…

    3 votes

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  7. Timed Tickets System

    I would like to suggest that a feature be added where tickets are timed. As in where there is countdown timer on tickets, so that customers can have an accurate time-frame as to when a ticket will be resolved by. This is to prevent customers from having to keep asking chat reps about this. It think the time-frame for a ticket to solved by should be decided by the appropriate engineer upon first receiving the ticket, and then a countdown timer put on the ticket. And the aim should be to resolve every ticket before the countdown timer goes to…

    3 votes

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  8. show Billing plan in account

    I have no way of seeing which plan I have in my account.

    2 votes

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  9. give users a grace period of 1-2 months after delayed payment

    The website can go down but it would be nice not to have to set everything up again. It takes so much time and effort for those who are not familiar with all these processes.

    2 votes

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  10. Easy way to report Abuse

    i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
    should make an easy to find contact page on your website to report.

    2 votes

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  11. invoice upi option

    hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

    2 votes

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  12. Update active tickets when you are investigating

    The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.

    Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.

    2 votes

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  13. improve your onboarding process

    I have had a pretty terrible onboarding experience. You issued me a blacklisted IP so I am not able to use transactional email. Your reps then tried to lie to me and tell me it is the domain that is blacklisted. Horrible horrible horrible!

    2 votes

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  14. Create a KB article on making a subdomain site with a separate application than main domain

    I think for regular folks like me it would help to have a KB article on simply making a subdomain with a new application. I think it's a common thing people want to do.

    so example... I have my main app with main domain www.example.com and the KB would show how to add something like store.example.com with separate WP install or other app...

    I think a KB like that would be helpful :) Thanks

    2 votes

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  15. Be able to view support tickets opened by team members without cc

    I need to be able to designate which of my Cloudways team member are part of my organization and then be able to view the status of any ticket they have opened.

    Your support ticket portal has 3 columns: My Requests, Requests I'm CC'd on, and Organization Requests but apparently Organization Requests does not work ???

    It's not enough to ask team members to try to remember to CC me on their tickets. Instead, I should be able to designate which of my team members are part of my organization and then be able to see the status of their…

    2 votes

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  16. Show chat icon at bottom right

    It's great to have the Online Chat tool, but whenever I need to minimise the screen to see something in Platform admin, I can only get back to it by clicking on the tab on the right and opening the Live Chat again.

    I've asked questions, had to close it to see what was being mentioned, then open it all again to respond or when I hear the ping notification that there's a new message.

    It would really speed up sorting out issues via chat. Thanks!

    2 votes

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  17. Connect your chat system with your support ticket system

    1. Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.

    2. Provide ability to leave chat and have staff open ticket for you.

    I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open. When I…

    2 votes

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  18. Enable an automatic payment option.

    You guys have to add automatic payment from month to month. It's crazy it's not already here.

    2 votes

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    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  19. Better Warning on Server Deletion on Trial Expiration

    Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.

    2 votes

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  20. 안되는서버와 모르고 비밀번호변경안한 서버결제후 한달지난후 또 안되줄 모르고 한거를 환불후 다시 결제로 서버 만들 수 있었으면 좋겠습니다.

    안되는서버와 모르고비밀번호변경안한 서버결제후 한달지난후안되줄 모르고 한거를 모르고 환불후다시 결제로 서버 만들 수 있었으면 좋겠습니다

    1 vote

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    0 comments  ·  Customer Support  ·  Admin →
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