Simplify the billing system
Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.
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Aswet Natex commented
Simplifying the billing system is essential for a better user experience, and a straightforward monthly credit card charge would eliminate unnecessary confusion. The current pre-pay and separate invoicing method adds complexity, making it harder for users to track their expenses efficiently. Just as checking your bill should be simple—like using GEPCO Online Bill (https://gepcoonlinebil.pk) to quickly view and pay electricity bills—Cloudways should aim for a seamless, hassle-free billing process. A more transparent system will enhance customer satisfaction and streamline financial management for users.