Allow existing Cloudways customer accounts to be added as team members to projects in another account
Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."
This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition.
I hope that problems makes sense, as the current limitation doesn't make sense to me.
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Eric commented
This is an essential feature. That fact it doesn't already work like this, and I have to create a new email address/Cloudways account for every team I'm a member of, is crazy.
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Adam commented
The fact that this hasn't been implemented doesn't make sense to me at all! Makes the entire process much more of a headache.
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Greg commented
@HBCWUV Bingo. This is one of several reasons I will _never_ recommend CW to a client.
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HBCWUV commented
Agreed. This is a typical flow:
- Developer type tells a client about Cloudways
- Client signs up
- Client adds developer to accountBad user experience for both parties:
- Client is frustrated because it's not working
- Developer is frustrated because they have to create or use some other email address, instead of being able to see all their Cloudways stuff where they expect it, in their account.Users should be able to see all Cloudways accounts they have access to from their single account.
The current workflow is also inconsistent with your business strategy, which is to encourage referrals!
Thanks
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Aashutosh Kumar commented
I'm unable to add a team member which have already created another account. That's why i have to always share my credentials with my team members
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Bill Prater commented
Bumping this!! I need this bad
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Hussein Al Hammad commented
I have 3 login credentials because of this. So if I'm working on multiple projects for multiple organisations on the same day, I'll have to keep logging in/out to different accounts which isn't practical.
To also solve the issue for those who have already been impacted by this, Cloudways would need to also allow users to merge their accounts.
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Anonymous commented
Agreed! This is extremely practical for website administrators with more than one client in Cloudways. You will save us time having to logout and then log into the system under a different account for each client. Thank you.
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Neil commented
Over a year without comment from the Cloudways team, looks like this isn't something they care about. This is the main factor preventing me from switching all of my clients to Cloudways.
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Greg commented
I just found out that a deleted account can't be used as a team member, either! I'm completely locked out of my client's account. I'm sorry I referred them to Cloudways and will be looking for an alternative.
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Greg commented
+1 Very annoying limitation as it is now.
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Shai Shapira commented
this is must !
its not even a feature its a bug i can't do it right now -
shai shapira commented
this is not a feature its a bug system can't do that
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Wyatt commented
+1 !!!!!
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Jaap commented
It's rather silly this option is not available. I have over 50 customers, if they all have their own account I need 50 email addresses to login? Come on CloudWays, fix this ASAP!
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Tom commented
Please implement this ASAP. Being a web developer, I actively promote Cloudways to my clients who in turn create their own accounts. Currently this means sharing their login details to administer their accounts.
Having this functionality would allow us devs to administer our clients cloudways accounts from our own single account.
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Donald McGuinn commented
This should be how it is. Completely agree.
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Duc Nguyen commented
Definitely a must-have feature. Especially for developers/ freelancers who manage different accounts for different clients.
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Greg commented
Yes it would be very helpful to allow Existing Cloudways Customers(Account Owners) to be added to multiple teams. Currently the work around is to add a different emails address as a team member on multiple teams. It is better then nothing.
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Donald McGuinn commented
+1!!!!