Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
35 results found
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Payment links
Have an option to generate a payment link which can be sent to people directly for the server. Or if the payment fails, do not ask people to login and pay but provide a link which will open a payments page. This way the payment will be faster than logging in and clicking on multiple links before landing on the payments page.
6 votes -
Request Backup Funds Option
I prefer to automatically have my CC charged monthly from CW. If the CC is declined, I'd like to have the ability to 1) notify me ideally via text and email that my card was declined and 2) have CW pull from the Backup Funds account. That way, CW is still paid on time and there's no interruption to the servers, sites, and services that I have with CW.
Someone else mentioned a secondary CC and that would be a great additional option too.3 votes -
why dont you accept paypal?
you accept only credit card and not other means of payment PayPal
6 votes -
Allow use of PayPal for billing, or more currencies
I'd love to see either more currencies (such as GBP!), or alternatively allow billing via PayPal?
It would save users getting stung with horrific international transaction bank fees (for me it's between £0.50 and £1.50 PLUS 3%)11 votes -
Permit 2nd credit card (as a backup)
Allow admin to add 2nd credit card (as a backup) in case of expiry date issue with primary card. Adding funds option is not a sufficient fallback here on mission critical services.
9 votes -
Accept AWS Credits
Accept AWS Credits. WIll be really helpful for the startups.
3 votes -
Cloudways Billed payment update 3D Secure
When I purchase with my Bank Card, It's is declined because there's no 3D secure in Cloudways website.
You should add 3D Secure for the Payment and It's so much secure for the Every Card Payment
5 votes -
Need more payment method like UPI or Instamojo
Kindly Integrate more payment options like Instamojo or UPI. Our bank holds the account if any payment is processed via PayPal.
8 votes -
Allow customers to add a secondary or even tertiary payment method.
In case there's a problem with an account, this would allow payment to to be made automatically from a second or third source, so there's no risk of a service interruption and no last-minute panic.
23 votes -
Stripe payment
It will be great to add one more payment methods like Stripe.com
5 votes -
7 votes
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to add "Delete My Account Permanently"
You scared the hell out of me almost.
just for information, i'm NOT going to pay you in future by any means..
now, u will be like
"You just need to go to Billing section in member area and click Cancel account.
Support should have informed on this.
Cloudways Team"
OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.
don't suggest me, to PUSH cancel button..
there is a difference in both..
i want my id disappeared from your site; not to paused/ deactivated it..
2 votes -
4 votes
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3 votes
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Prepaid Service
Adding a prepaid method along with the current one is a good idea! Some more payment options like debit cards and multiple currencies like INR will help the users as well as expanding cloudways. Think about it...
4 votes
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