Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
37 results found
-
plugin "table of contents"
yesterday, I installed plugin "table of contents" .
after then, I couldn't login wp-admin page.
error massage ;
ERRTOOMANY_REDIRECTSplease help me. how can I do this ???
e-mail : [email protected]
1 vote -
add ticket link in platform.cloudways.com for easy access
I cant find the link of tickets when I am loggedin in platform.
1 vote -
Receipt / Invoice for Funds Added to Account
When adding funds an account, a receipt or invoice should be generated so business users can account for this transaction in their company accounts.
1 vote -
Give technical contact options without needing an account.
I was recently locked out of my account and unable to access the websites I manage. After looking on the Cloudways site, I could only find sales contact forms. All technical/account support required to be signed in. If I had not had a second account, I wouldn't have been able to practically and efficiently contact support about being locked out. This would be a high priority issue (and hopefully an easy fix) for customers with just one account.
1 vote -
Enable the option to be notified when the CPU is "problematic"
With a lot of our applications, we get complaints about the load time. Upon checking the server, this is most often caused by the CPU usage being in the "problematic" range. However, Cloudways will only notify you when the CPU/server has completely "failed". This does not allow any time to troubleshoot, fix or notify our clients before their site goes down.
1 vote -
Edit your support article on PHP 8.0 to note that downtime is possible
This article https://www.cloudways.com/blog/php-8-on-cloudways/
says "The upgrade process takes a few minutes and your server will be upgraded without any downtime."
however, that's not true. Upgrading to PHP 8.0 took my website offline for about 5 minutes. The support chat person said "The PHP upgrade operation will make PHP service unavailable for sometime until the operation is completed."
Given that, your article should say "The upgrade process takes a few minutes and your server my be unavailable during that time."
1 vote -
System Outage Notification on child Accounts and Slack to keep all Teams in the loop.
If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.
similar case slack notification keep every member in the team know what's going on on the server-side.
System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.
1 vote -
When an ongoing technical ticket does not require customer response, do not prompt customer response
Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:
"Hi there,
This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.
This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.
Please follow the link below to review and update your request:
http://tickets.cloudways.com/hc/requests/XXXXXX…1 vote -
allow image pasting in your Intercom system
Cloudways uses a support chat system called Intercom. Many companies use it.
When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.
But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.
I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…
1 vote -
Offer a clickable facility to select a range of invoices and download to the customer's computer. Necessary for tax calculation
To remove the tedium of downloading 12 invoices each year one by one
1 vote -
Excellent Service
I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways
1 vote -
we want to change our mail address
we want to change our mail address
change of address or the user name presently NOT possible
try to improve t
Thanks1 vote -
make sure emails have the account CLEARLY marked on the emails
I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks
Hi David,
A quick note to let you know that we have successfully charged the invoice listed below:
Invoice Number: 629543
Amount: 171.15 USD
You can view this invoice in the invoice section inside platform.
Feel free to get in touch with us via Live Chat for questions/comments.
We appreciate your business!
Thank you,
Cloudways Team
www.cloudways.com|LASTSERVERDISCLAIMER|
1 vote -
Automated e-mail creating Confusion and Misunderstanding from both sides for NO reason at all
Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
(you can talk to Wagas N. abut this issue, which needs great attention and improvement!)Hi,
A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).
Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
Regards,
Cloudways Team1 vote -
Add feedback option under the help section plus have a feedback link on each page
Feedback options are still hard to find -- only found one after 3 to 4 mins looking
- no link on the bottom of subpages - would be great to give page-specific tips and ideas
- nothing in help if I type feedback into search
- no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer
Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
- atAdd feedback option under the help section plus have a feedback link on…1 vote -
Add a Quick-Tour for new users
I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.
I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.
Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways…
1 vote -
Please can you notify your customers via email about current vulnerabilities with Wordpress etc
Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.How come you don't notify your admin clients when this first becomes apparent so that:
1. It reduces your service/support…0 votes
- Don't see your idea?