Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
346 results found
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Create a folder outside main web folder
For security purposes, i just want to move all uploaded files outside my main web folder.
1 voteYou have a private-html folder precisely for this purpose. Check this KB for reference:
https://support.cloudways.com/securing-application-configuration-files-in-private_html-folder/Let us know if you have any question/comment.
Cloudways Team
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Fallback to SMS or Backup Codes (like Google) on Two-Factor Authentication issues
Lost access to TFA authentication should fall back to SMS or Backup Codes (like Google) rather than a quick comment on the chat.
4 votesFallback to SMS and/or Backup code is now available on Cloudways. For instructions, please follow the KB.
https://support.cloudways.com/enabling-two-factor-authentication-for-your-cloudways-account/
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Configure MySQL thread_stack to 256k
The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.
2 votesThis has been implemented for all new servers and we are currently deploying on existing ones.
Thanks for the feedback.
Cloudways Team
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Update WP-CLI
Current versions is 0.21.1, but I have 0.17.0 installed.
Maybe we can autoupdate once a week?
1 voteWe are deploying 0.21.1 today along with new Wordpress version 4.4. We are adding too wp-cli updates to monthly application update process.
Cloudways Team
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add elasticsearch service to auto-restart
Our elastic search service stopped for whatever reason and had to be restarted manually. This makes it quite unreliable because when it does happen it can only be restarted manually. Service should auto-restart like all other services.
3 votesThis has now been deployed.
Cloudways Team
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Move from APC to Opscache
Upgrade from APC to Opcache
7 votesIf you upgrade to PHP 7, Opscache will replace APC.
https://support.cloudways.com/how-to-upgrade-to-php-7/Cloudways Team
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181 votes
HTTP2 is now fully supported and available for all browsers. It was activated yesterday.
Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).
Cloudways Team
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Ignore/Strip Cookies for Varnish
Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.
We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.
14 votesThis is now live:
https://support.cloudways.com/how-to-include-or-exclude-cookies-from-varnish/Along with including/excluding URLs:
https://support.cloudways.com/how-to-exclude-url-from-varnish/Cloudways Team
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Let two-factor authentication remember your computer for 30 days
Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).
Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.
14 votesThis is done. Check last step in KB:
https://support.cloudways.com/enabling-two-factor-authentication-for-your-cloudways-account/Cloudways Team
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ImageMagick extension for PHP
Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?
1 voteThis is already available in our servers. Please let us know via ticketing system if you have any problem with it.
Cloudways Team
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Allow choosing between PageCache (Phoenix) and Turpentine (NEXCESS)
The existing Varnish module PageCache has many unsolved issues compared to the highly maintained Turpentine extension. Using Turpentine won't work because it needs custom VCL. It would be great to allow to choose between both solution through Click&Go interface for a better Varnish support.
11 votesFor new servers (Debian 8), Turpentine is the default cache extension we use. It is installed by default on base Magento deployments. This KB explains how to install it if you overwrite our base deployment:
https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/Given the possible issues, we have decided not to automatically update the old Magento deployments (Debian 7). You can migrate your store to a new Debian 8 server if you want to use turpentine (please check all site functionality before taking it live).
Contact support in case of any doubt/question.
Cloudways Team
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Old version of composer
Pls update composer (sudo composer self-update)
4 votesComposer is now auto-updated on deployment (so new servers get latest version) and recurring updates happening bi-weekly automatically.
Cloudways Team
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Have a client login feature for a single application
At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.
We are moving sites from cPanel and some of the more techie clients expect this.
15 votesThis is sorted.
Now you can create a team member for your clients with just access to a specific application:
https://support.cloudways.com/collaborate-project-with-team-feature/This has been deployed in the context of our complete permissions overhaul:
https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/Cloudways Team
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Improve Cron job feature
use the actual cron job in a php project is not secure.
We need to add the php file in the public_html folder (not secure)
We can't set an argument to prevent hacker to launch many time the file (not secure)
We can't use something in the URL like xxxx.php?pwd=yyyy (not secure, same problem than previously)Will you make something in these case ?
thks
7 votes -
3 votes
You can already control post_max_size via the “Upload Size” item that you have in Server Settings.
This sets to whatever value you define the following parameters:
php
upload_max_filesize
post_max_sizenginx
client_max_body_sizeCloudways Team
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Exclude pages or URL's from Varnish
I would like to suggest having the option to exclude certain pages or URL's from Varnish. Most of the time Varnish is great, but in some instances it can cause issues. One particular instance right now is a very typical Wordpress + WooCommerce setup where Varnish causes the site to not save items to the cart. I did heaps of testing and it's directly a Varnish issue.
However it would be great to keep Varnish on parts of the site where it doesn't conflict, because the performance gains are fantastic. Would be a great addition to the console.
Cheers'
~…109 votesThis is now live:
https://support.cloudways.com/how-to-exclude-url-from-varnish/Along with including/excluding cookies:
https://support.cloudways.com/how-to-include-or-exclude-cookies-from-varnish/Cloudways Team
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Alphabatize Server List in Dropdown
Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.
1 voteThis has been completed.
Cloudways Team
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get support/make it easy to open a livechat window
I'm trialling your stuff as of yesterday and I feel locked out of support. There's a problem with my php settings being inadequate for my woocommerce store but I don't know where to fix it. I'd really just like contact to ask that question but I've been trying for an hour already and getting nowhere.
Q - would I do the following via your site?
Woocommerce Visual Products Configurator:
Your PHP setting maxfileuploads is currently set to 20. We recommand to set this value at least to 100 to avoid any issue with our plugin.
Your PHP setting…1 voteSorry for the trouble. Yesterday we had some issues with the chat software.
What you want to achieve (and have checked your server and have already done it), is easy to achieve via Server Settings:
https://support.cloudways.com/how-to-edit-server-settings/Again, sorry for the trouble.
Cloudways Team
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API support
I'd like to recommend you have API support added to your system. I'd love to be able to launch and control Cloudways services through an API.
61 votesAPI is live: https://support.cloudways.com/how-to-use-the-cloudways-api/
Cloudways Team
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Allow me to select Digital Ocean Toronto Data Center
Hi, Digital Ocean just launched a data center in Toronto. Can I use it via Cloudways?
1 vote
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