Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
337 results found
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Enable new Frankfurt dgitalocean datacenter
Please offer dgitalocean Datacenter in Frankfut!
9 votesThis is now available through console.
Cloudways Team
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Realtime billing dashboard
It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.
Now, I have to wait for the end of the month for this.
Google and Amazon give me realtime billing. please see if you can develop similar functionality.
Regards,
Nadav Kavalerchik11 votesYou can find real time billing information in your member area / billing section:
https://www.cloudways.com/en/member/You will see there, the amount you have spent in current month so far and a forecast of your total month spending based on current usage levels.
Hope you find it useful!
Cloudways Team
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fade / move notification popup
It is a pain in the ass to have to click the mini "x" after a trivial task is performed. perhaps, make the notification disappear after a few seconds or just move the notification to the left or right and not from the top near the DROPDOWN
5 votes -
Allow for custom retention period for backups (currently max 15 days)
I would like to set retention to 1 year if I want to.
36 votes -
Change Mysql timezone for entire server
I am from Mexico and my company uses default timstamp in all our tables and we have a lot of POS installed that required exact datetime from my country
3 votesThis is now done. Mysql time zone can be changed from Server Settings & Packages → Advanced tab.
Cloudways Team
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Reset File Permission
A button in the application dashboard which would allow us to reset the file permissions for that particular application.
1 vote -
"Default Application" for server public IP
When I create a $20 Digital Ocean server it's because I'm looking for power! When I host 2+ applications, I'm unable to control which application is attached to the default IP. What if I want application #5 to be the primary website shown when someone visit's the "default ip"?
40 votesThis is now live. You can set the default application for a server in the Server Settings section → Advanced tab.
Cloudways Team
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SPDY
It would be good idea to start implement SPDY from Google. In this time its relatively heavy pressure for https sites (in my opinion its good idea at all). In this case Varnish is out, so put option for SPDY will be logical step for sites using SSL certificates.
35 votes -
10 votes
This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.
Cloudways Team
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have a disk-size check before cloning app
have a disk-size check before cloning app to make sure server has enough space
2 votes -
Master SFTP/SSH user for my servers (access to all applications)
I should be able to SFTP into 1 access point and have access to all of my applications.
19 votesThis is now live.
Cloudways Team
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Please upgrade Drush to a current version, Drush 7.x, that works with Drupal 8. Your current version is several years old.
As the title says, please upgrade to the current Drush 7.x that works with Drupal 8. I just signed on and understood that your drush was up to date.
6 votesDrupal 8 is now available for deployments and ships with latest Drush.
Cloudways Team
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Add the functionality to search for a specific app on the server page or list them all in one place.
For users that have many many servers and many apps on each of those servers it is hard to find specific applications quickly. As my server/apps list continues to get larger and larger it will only grow to be a bigger problem.
Maybe a "quicklinks" area at the top of the page that has a dropdown of all your applications listed alphabetically, when chosen you will be taken to the details page of that specific app as it does currently.
Aggregating all the servers applications into one additional place for selection, I think, would be the best and most simple…
5 votesThis is now done. Find option “Filter Apps/Servers” on the top right console corner.
Let us know your thoughts.
Cloudways Team
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Offer better yearly plans
I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…
2 votesWe updated funds layers to better align with our customers realities.
We know this time we are closer as people is actually using it :)
Cloudways Team
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Multiple SSH keys per server
In http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/5944352-ssh-keys-to-access-my-servers-instead-of-password SSH key access was enabled to server but just with one key.
Please allow multiple keys to be uploaded.
11 votesThis is now live.
Both Master and Application users allow for SSH key authentication with multiple keys per user.
Cloudways Team
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WordPress (or other apps) staging (live and test site combination)
Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.
176 votesWe are happy to announce that our Staging feature is out of Beta. In case you encounter any issue, please inform us via Live Chat or open a support ticket.
For information on how to use Staging please refer to KB link below,
https://support.cloudways.com/create-staging-environment-site/
Cloudways Team
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Permit restores when free disk space is available !
Today i've facing a BIG problem :
- I have a DO 2GB Server with 40GB disk
- My apps (total) take about 20GB of disk (50%)
- One of my apps take about 5MB
- I can't restore that app (or any other app) as i have "no free available disk space" ??
After contacting the support they told me that "Yes, if all your applications size is 20 GB, then you need more then 20GB of free disk space as system count total size of all the hosted applications, not the single app."
So, with about 20GB of free disk space, we…
3 votesThis is now done.
Cloudways Team
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Drupal core update!
Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...
1 voteWe do apps updates on monthly cycles. Next will be beginning of April.
Cloudways Team
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Add PHP 5.5x to your stack options
My developer is asking me for a stack option using PHP 5.5x, it would be great this could be offered on ClicknGo platforms especially considering PHP is recommending 5.4 to be phased out: http://php.net/archive/2014.php#id2014-09-18-2
51 votesDefault applications are launched with PHP 5.5 From Server Settings & Packages section you can now upgrade to 5.6 or downgrade to 5.4 ( plus upgrade mysql, replace it with mariadb and deploy redis).
Cloudways Team
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Lowercase
Hello!
When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".
1 vote
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