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Service Improvement

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337 results found

  1. Post a support article for setup drush alias

    When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
    create an article to specify the values to enter

    1 vote

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    0 comments  ·  Drupal  ·  Admin →
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  2. get rid od stupid NewRelic spam emails

    HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
    HOW TO GET RID OF IT ??

    1 vote

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    1 comment  ·  Add-ons  ·  Admin →
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    Please, check step number 5 (Adjusting Alerting ) of New Relic KB:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Or step 6 to stop it.

    This week we are going to add option to completely disable it (so not started again on reboot).

    Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.

    We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.

    Cloudways Team

  3. Enable new Frankfurt AWS datacenter

    Please offer magento at AWS in Frankfut! The new AWS datacenter in Europe.

    6 votes

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  4. PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well

    PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well

    2 votes

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  5. Include Google Compute Engine as a cloud provider

    Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.

    In addition, it's price can go as low as $6.05/mo.

    1 vote

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  6. Stop Relic from SPAMMING me

    I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.

    1 vote

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    1 comment  ·  Add-ons  ·  Admin →
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    Chris, these issues are better and quicker addressed through our support portal than in the feedback page.

    In any case we have taken a look:

    • New Relic service was started from console. I have now stopped it.
    • Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.

    We have created a KB where we are adding information about New Relic:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Cloudways Team

  7. Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server

    Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com

    12 votes

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  8. mariaDB

    Faster and better database. Created by Original developer of Mysql and Used by best of several big players as alternative for mySQL

    46 votes

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    This is now completed.

    Under Server Settings & Packages section (Server tab) you can replace mysql with mariadb.

    Please note that it is your responsibility to ensure
    that all the applications in the server will work with the deployed database.

    Enjoy!

    Cloudways Team

  9. Spell WordPress correctly

    WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.

    1 vote

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    0 comments  ·  Wordpress  ·  Admin →
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  10. When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ?

    When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ? From Magento website: Better site performance and security, now that Magento Community Edition 1.9.1 works with MySQL 5.6 and PHP 5.5. MySQL 5.6 offers merchants improved site speed and scalability, reduced memory usage, and enhanced debugging tools, while PHP 5.5 provides security improvements and ensures merchants have continued access to PHP code updates.

    11 votes

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    2 comments  ·  Magento  ·  Admin →
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    Under Server Settings & Packages section in Server tab, you can now upgrade/downgrade PHP (5.4, 5.5 & 5.6) and upgrade mysql to 5.6.

    Cloudways Team

  11. Two factor authentication

    Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

    14 votes

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    10 comments  ·  Security  ·  Admin →
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  12. For WordPress Installation and W3 Total Cache

    The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy

    These should be pre-set like the Page Cache, Reverse Proxy, etc..

    Not a high priority but useful for those new to Cloudways.

    1 vote

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    completed  ·  4 comments  ·  Wordpress  ·  Admin →
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  13. fixing Magento install

    When I installed Magento - it showed this: http://prntscr.com/61qx05
    Even when I disabled varnish on Magento and cloudways, I was unable to add product to the cart. Empty Cart.
    After few hours - it started to work. But auto-install is corrupted.

    1 vote

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    1 comment  ·  Magento  ·  Admin →
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    Auto Installation is not corrupted, You will need to disable PageCache by Phoenix (magento extension) to get rid of the scattered text. This you can do it easily from magento admin.

  14. Redis

    Redis cache is effective in session managment for magento applications

    28 votes

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  15. Menu link to https://support.cloudways.com 24/7 support from Application Console

    It's super annoying that when you're in the application console, you have to click Member Area, then click 24/7 Support to get to https://support.cloudways.com. I have them bookmarked now, but it would be nice to get from one to the other. I don't spend much, if any time in the members area. The main 2 places I use Application Console & Support. It would be so nice to be able to get from one to the other quickly.

    3 votes

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  16. Add the Date of Credit Card (CC) successful authorization and update

    I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

    2 votes

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    2 comments  ·  General  ·  Admin →
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  17. Add Drupal Drush command pm-update, currently does not work

    Add Drupal Drush command pm-update, currently does not work. In order for this to work, users need permission to write to a file outside of the http root directory. This should be pretty straight forward to create a dir users can write to outside the http root dir. A dir like this could be used for a number of benefits.

    4 votes

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    3 comments  ·  Drupal  ·  Admin →
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  18. Whitelisted IP Addresses from console

    Add the ability to whitelist an IP Address or series of IP's from the Server Settings Screen so that is not effected by the DenyHosts feature "Added the following hosts to /etc/hosts.deny:"

    5 votes

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  19. Add OpenCart as a supported application

    Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

    36 votes

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  20. Modern new user interface - Click&Go

    Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
    If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

    This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

    My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

    I understand that you use many external systems…

    23 votes

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    So, a bit later than expected but our new console & website are here!. Console, while keeping the simplicity and usability of previous one, is now much nicer and modern (fully developed using Google Material-design guidelines).

    You have a link to test it inside the old console. After receiving feedback and doing the necessary improvements will set it as default.

    You can leave your feedback through a survey accessible inside the new console.

    Cloudways Team

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