Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
345 results found
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40 votes
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Search and Replace site url when cloning application (WordPress)
Currently, while cloing an application, the automatic site url provided to the clone is not written in the database. This results in launching (redirected to) the original website when you are typing the new url.
The issue does not exist when the original site has been issued a domain name. Because the staged website does not have a domain and trying to clone a staged website, the database entries are not written. I don't know why. Could you please test and fix this? Thanks!
4 votes -
Support and upgrade to mysql 5.7 and varnish 5.
When will cloudways support or upgrade to mysql 5.7 and varnish 5?
tks.
32 votes -
PHP 7.2
PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.
26 votesCloudways is pleased to announce that it now supports PHP 7.2. You can upgrade your servers’ PHP version anytime from Settings & Packages tab in Server Settings page.
Learn more on our blog – https://www.cloudways.com/blog/php-7-2-hosting-on-cloudways/
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Breeze cache in Multisite: Per site on/off setting
It would be great to have a per site setting for the Breeze cache plugin in Multisite.
There is often at least one sub-site in development which does not require caching during dev, while the other sites are all live and need it.We might also have different needs for our own CDN urls per site which can be set in Breeze on each subsite.
Thanks
2 votes -
Backup (costs): more transparency desirable and possibility to disable the backup service
1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.
2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.
3) And last but not least, I think backup should be optional. I can…
138 votes -
Wildcard or Regex support for Breeze "Never Cache these URLs"
I have a site with a number of dynamic "areas" that are not displaying/refreshing correctly due to caching. One primary area of the site is an online LMS (Learning Management System) made up of multiple lessons, topics, and quizzes. I could list each URL individually, however, it would be well over a 100 just to get started, and would also require me to continue updating the list of URLs as I continue to add new content/lessons, etc.
Ideally, I could enter in a relative url with a wildcard or utilize regex to not cache all URLs matching the pattern, such…
6 votesHello
Wildcard URL exclusion was added in 1.1.7 Please refer to https://wordpress.org/plugins/breeze/#developers for more details
Cloudways Team
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Notification when Elastic Mail quota is reached.
My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.
25 votes -
Allow Supervisor installation for laravel queue workers
As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.
Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive
Queues are used for jobs, event handling, mails, notifications
77 votesSupport for supervisor is now available on Cloudways Platform. At the moment it is only supported for Laravel apps
Please read KB below for instructions.
https://support.cloudways.com/configure-supervisord-on-cloudways/
Cloudways Team
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elastic mail having only option for 50k mails/month, please increase the quantity and make it economical for bulk quantity
Please increase the quantity emails in the package.
2 votes -
4 votes
Hello
Individual settings for each subsite on wp multisite was released in 1.1.0
Cloudways Team
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Add geo detection capabilities into Varnish
Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.
For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.
Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.
By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…
5 votes -
Provide newer version on Nginx
Please consider providing a newer stable version of Nginx.
New servers are still installed with 1.8.x which has bugs, most significantly this:
https://trac.nginx.org/nginx/ticket/959
The bug causes major incompatibility between PrestaShop and Nginx when HTTP/2 is enabled. Ie. you can't add products to the shopping cart etc.
I understand that you don't wan't to be first mover on new version, but 1.8 is quite old by now.
9 votesWe are already offering the Latest stable version i.e. 1.19.8 across all Cloudways servers.
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Create an On/Off Switch for the apps (start/stop apps)
A switch that easily allow switching an app on or off.
57 votesThis feature is now live, you can control app access (enable/disable) from the console.
for further reading, https://support.cloudways.com/how-to-stop-application-access/Regards,
Cloudways Team -
Fix Woocommerce Password Reset Loop Varnish Rule
Add to Varnish exclude rules the cookie \wp-resetpass-.\b (Woocommerce before Version 3.0: \bwp-resetpass-.\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.
8 votes -
A better backup scheme
So here my suggestion for a better backup scheme. Do something like keeping:
= 1 - 3 monthly backups
+ 3 weekly backups
+ 4 - 6 daily backups
This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.Other suggestions:
- Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
- Allow to choose external backup destination like…208 votesWe are closing this thread as we have implemented most of the features requested by OP and other features requested by users in the comments over the years. Here is the list of the features we have introduced around backups.
1. We added the option to set backup retention from 1 to 4 weeks.
2. We added the option to set the frequency of backups from 1 hour to 168 hours (1 week).
3. We introduced on-demand application backup options.
4. Users can now specify the time at which the backups process should be initiated on the server.
5. Users can now restore their deleted servers from the Cloudways Platform. Previously this feature was limited to support but to give customers more control this feature is now available to all Cloudways customers.
6. Users can now restore their deleted applications from the Cloudways Platform to an existing or new server.…
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Multi-tier (more than one server for my application, load balancer, web servers, database server...)
I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…
592 votes -
Enable Let's Encrypt Auto-renewal to work with .htaccess redirects in place
When a website is SSL secured (https) it is recommended to have redirect rules in place which enforce https (redirect http to https) and of course redirecting to one version (www vs non-www).
It appears that the Let's Encrypt Auto-Renewal does not work. It will fail saying there are htacces rules restricting it from working. I am not sure if this is an issue for Cloudways to fix, or Let's Encrypt.
In either case, the solution provided by Cloudways support is to:
1. Temporarily rename your .htaccess (so it is not in effect)
2. REVOKE your Let's Encrypt Certificate
3.…4 votesHello
We have resolved this issue, an update was deployed on all customer’s servers.
LE SSL installation is now independent of rules added in htaccess, now users just have to make sure that the domain is added in the domain section of the application and the domain is pointing to Cloudways server, any rules in htaccess will not conflict with SSL installations.
Best Regards
Cloudways -
ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT
Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.
At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.
There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…102 votesThank you for your patience.
This feature is now live on the Platform. You will now be able to add a team member on more than one account.
We will be happy to hear what you think of this improvement.
Cloudways Team
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Please add TFA option for team account. Not only the main account
Please add TFA option for team account. So the server security never get compromised by team account hijack
16 votesThis is now available for Team Members along with the main/primary account.
For more info please refer to link as follow: https://www.cloudways.com/blog/two-factor-authentication/
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