Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. improve your onboarding process

    I have had a pretty terrible onboarding experience. You issued me a blacklisted IP so I am not able to use transactional email. Your reps then tried to lie to me and tell me it is the domain that is blacklisted. Horrible horrible horrible!

    1 vote
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  2. Remove the useless live chat bot

    The live chatbot is useless and only seems to try and suggest knowledgebase articles. Which I am well aware of where the knowledge base is. It is pointless and frustrating.

    To make matters worse the live chat agents always ask "how can I help you" Which I already asked the question and have to repeat or tell them to read above.

    1 vote
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  3. Cloudways support it's total crap.

    When I got to Cloudways, the support was great. Now it's total crap. They do not solve anything and always say that the problem is the application and to talk to the developer.

    1 vote
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  4. Support Quality

    The support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful.

    3 votes
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  5. Filter spam post

    Please filter all the spam post in this section. It's annoying and unprofessional if you can't even control this.

    1 vote
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  6. How to Change icloud password

    in order to Change your icloud Password , You Can reset or Change iCloud password on iPhone/iPad very easily.

    Here is Some superb tricks for How to Change iCloud password on iphone

    Follow the given guideline to Change icloud Password , after following this steps you can fix your issues , but unable to fix change icloud password Click on given link .

    Step 1. fIrst of all Open Settings on iPhone/iPad.
    Step 2. If you have signed in with your iCloud account, tap your Apple ID > Password & Security > Change password and reset a new password. (On…

    1 vote
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  7. iPhone Calendar Not Syncing with Google ?

    As you Know that Google Calendar is the ideal tool for managing personal and professional schedules , Learn How to Sync shared Google calendars to your android device or iPhone Calendar not Syncing with Google or much more help by Dialing Customer Support Help .

    Website - http://www.equoesto.com/blog/google-calendar-not-syncing-with-iphone/

    1 vote
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  8. Gmail not working on iPhone

    if Your Google or Gmail account is not working properly android phone then what activity will you do to fix it .

    So , Follow the given procedure of Gmail not working on iPhone .

    Check for Alerts on Gmail.com
    Do a CAPTCHA Reset
    Check your Activity
    Delete Gmail
    Restart your device
    Remove then Re-add your Gmail Account

    In Case , after following this process you are unable to fix Gmail stopped working issues then click here -

    Recommended - http://www.equoesto.com/blog/gmail-not-working-on-iphone-fix-here/

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  9. How to Fix Gmail Not Working Problem

    When with the great difficulty you remember the password and Gmail id and if it doesn’t get opened in the iPhone. So if you face the Gmail not working on iPhone issue then you have to be worried in case of urgent situations. You will have to no more bother about the Gmail not responding on the iPhone. iPhone is the most expensive and elite product is used even by middle-class people so you will obviously be very concerned about each and everything. I simply believe that all the iPhone users are too conservative about the functioning of any app…

    1 vote
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  10. Please can you notify your customers via email about current vulnerabilities with Wordpress etc

    Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
    Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.

    How come you don't notify your admin clients when this first becomes apparent so that:
    1. It reduces your service/support…

    0 votes
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  11. Create a KB article on making a subdomain site with a separate application than main domain

    I think for regular folks like me it would help to have a KB article on simply making a subdomain with a new application. I think it's a common thing people want to do.

    so example... I have my main app with main domain www.example.com and the KB would show how to add something like store.example.com with separate WP install or other app...

    I think a KB like that would be helpful :) Thanks

    1 vote
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  12. Be able to view support tickets opened by team members without cc

    I need to be able to designate which of my Cloudways team member are part of my organization and then be able to view the status of any ticket they have opened.

    Your support ticket portal has 3 columns: My Requests, Requests I'm CC'd on, and Organization Requests but apparently Organization Requests does not work ???

    It's not enough to ask team members to try to remember to CC me on their tickets. Instead, I should be able to designate which of my team members are part of my organization and then be able to see the status of their…

    1 vote
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  13. Improve Technical Support - currently it's very bad

    Please improve the skills of your technical support agents. I run about 17 servers with you guys, but the Technical Support is now unbelievably bad. I am that point of looking to move all 60 sites somewhere else. And what's the point of having SLA if it's meaningless. You used to have good support. Now it's awful.

    3 votes
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  14. publicy display information for customers on how to make a complaint about downtime, support issues etc.

    It would be a good idea to have a section available where people can raise concerns and complaints about support or issues they are facing with their servers. From my experience so far your support team half the team don't have a clue about the products, how they work etc and it comes across that you are more bothered about response times rather than the actual content of the support provided. I have been attempting to get support on a very simple issue and have even explained how it can be rectified your end but no-one has a clue about…

    1 vote
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  15. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    10 votes
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    58 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. Timed Tickets System

    I would like to suggest that a feature be added where tickets are timed. As in where there is countdown timer on tickets, so that customers can have an accurate time-frame as to when a ticket will be resolved by. This is to prevent customers from having to keep asking chat reps about this. It think the time-frame for a ticket to solved by should be decided by the appropriate engineer upon first receiving the ticket, and then a countdown timer put on the ticket. And the aim should be to resolve every ticket before the countdown timer goes to…

    2 votes
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  17. Add A Chat System Analyzer

    I have been blamed for bad connectivity issues. But I am based in Japan and on a wired connection with the Internet company Sonnet, which is one actually has the fastest Internet in the world. It's so fast that the U.S. government wanted to step in and regulate it, but the Japanese government was able to step in and allow Sonnet to continue operations.

    Anyway, as I have been blamed for bad network connectivity, due to chats being disconnected. I suspect that this has nothing to do with my network and rather has something to do with the chat network.…

    1 vote
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  18. 1 vote
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  19. server delete

    To whom it may concern,

    I am very disappointed in you. This is no way of sending emails to clients, I don't know of any other company that threatens their customers like that.
    You have to change your language and your billing system instead of threatening people. I've had the bad luck of having my servers deleted even when I paid my invoice still on time due to a chat agent's forgetting to noitfy the appropiate team.
    If not for my backups- a year's worth of work would've simply gone up in smoke. You are simply harming your reputation with…

    1 vote
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  20. Add a Quick-Tour for new users

    I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.

    I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.

    Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways…

    1 vote
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