5 results found

1. Edit Wildcard SSL Support Article

   In the article on creating wildcard SSL certs the image in Step 3 is misleading.

   Currently suggests using the FULL URL for 'Host' when all you need to add is:

   _acme-challenge.

   This took ages with Live Chart to figure out.

   Thanks

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   0 comments  ·  Customer Support  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   Thank you for contributing your valuable suggestions.

   Image in Step -3 has been updated.

   Cloudways Team

2. Alarm on bandwidth Monitoring by email

   Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

   Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

   I will not sign for the account for this reason. that is total not acceptable interm of business rules for the moment. Since I have no protection and can end up with a bill of $ 5000 without even knowing it and with no corresponding customers on the website.

   Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

   Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

   I will not sign for the account for this reason. that is total not acceptable interm of business rules… more

   33 votes

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   completed  ·  6 comments  ·  Customer Support  ·  Delete…  ·  Admin →

3. Better support team (better trained)

   It took me more than an hour to get an answer on a simple question.

   1 vote

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   0 comments  ·  Customer Support  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   Sent a direct email to you to check which was the issue.

   Cloudways Team

4. Introduce Video Tutorials or Screencasts for Customers
   3 votes

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   0 comments  ·  Customer Support  ·  Delete…  ·  Admin →
   completed  ·  Cloudways responded

   New Video tutorials has been added and can be viewed at : https://support.cloudways.com/forums/22971367-Video-Tutorials

5. Improve knowledge base by including more articles
   3 votes

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   completed  ·  0 comments  ·  Customer Support  ·  Delete…  ·  Admin →