Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
346 results found
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keep the application credential in master
I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we…
2 votesThis feature is now available, Master/Account owner has now an option to create Application credentials (ssh/sftp) for application through Cloudways Platform.
https://support.cloudways.com/difference-between-master-credentials-and-application-credentials/
Cloudways Team
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Server Scaling option should have a pop-up asking for confirmation
When scaling the server there is no confirmation (like "Are you sure you want to do so?") which can cause issues if someone accidentally clicks the scale button without intending to actually scale up the server.
2 votesThere is now a scaling warning pop-up every time you try to scale a server.
Cloudways Team
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Configure MySQL thread_stack to 256k
The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.
2 votesThis has been implemented for all new servers and we are currently deploying on existing ones.
Thanks for the feedback.
Cloudways Team
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have a disk-size check before cloning app
have a disk-size check before cloning app to make sure server has enough space
2 votes -
Offer better yearly plans
I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…
2 votesWe updated funds layers to better align with our customers realities.
We know this time we are closer as people is actually using it :)
Cloudways Team
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PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well
PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well
2 votesThis is now live. You can find it under Server Settings → Advanced tab.
Cloudways Team
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Add the Date of Credit Card (CC) successful authorization and update
I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.
2 votesThis has been done. Find date, name and last four digits in Billing area.
Cloudways Team
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Enable PDO_SQLITE PHP extension
I was currently using google api . and they need PDO and PDO Sqlite .
Cloudway has PDO on their server but there is no support ofr PDO Sqlite . Please enable it
2 votesThis has been completed.
Cloudways Team
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Joomla latest version
There is a client requesting for Joomla latest version in ClicknGo. Currently we have Joomla 3.2.3 whereas Joomla 3.3 is the newest version recommended for new installs. It includes the latest and greatest features of Joomla and mobile/responsive support.
2 votes -
Select Amazon EC2 Instance Type
Provide an option to select EC2 type, like m3, C1, etc..
2 votes -
Add Export Feature to MySQL admin
The MySQL admin is fairly limited on features but it is serviceable with one exception. There is no easy way to export your database if you're not skilled in writing SQL code. Being able to export the database is crucial.
2 votes -
2 votes
SugarCRM is now available in Click&Go Console.
Cloudways Team
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fix your broken javascript
The chat javascript buttons are broken.
They are undefined on every single link.2 votes -
Add Cloudflare AI crawler protection
It would be great if Cloudflare's AI bot protection also became an option available in Cloudway's Cloudflare Enterprise implementation. This would help us better protect against theft and laundering of copyrighted materials, which is an urgent issue for content creators at the moment.
1 voteThis is already included in our Cloudflare integration. by default all AI crawlers are blocked across our integration.
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SafeUpdates error log access
When a SafeUpdate fails we need access to the error logs to troubleshoot the specific cause.
If it's one plugin it is very time consuming to do safe updates one plugin at a time because we don't have access to the error logs to narrow down the issue.1 voteWe have improved the logging system in SafeUpdates with the addition of multiple error codes and details. This will help clients identify whether failed updates were caused by theme or plugin updates or issues with visual regression testing. For more information, please refer to our Knowledge Base article at https://support.cloudways.com/en/articles/6504506-how-to-automate-your-wordpress-updates-using-safeupdates.
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Implement an autoscale RAM and CPU for Digital Ocean Server, making easy to scale up and down at will depending on the users immediate need
I think you should Implement an autoscale RAM and CPU function for Digital Ocean Server, making it easy to scale up and down at will depending on the user's immediate need. The
1 vote -
Upgrade IonCube to v12 for PHP 8.1 support
IonCube now supports PHP 8.1: https://blog.ioncube.com/2022/08/12/ioncube-php-8-1-support-faq-were-almost-ready/
1 vote -
Please make New AWS data center in Dubai, UAE available
AWS has opened the new data center in Dubai, UAE for powering middle east business sites and its now operational. please make Dubai, UAE data center available to choose in cloudways AWS Plans. Please check link below for official confirmation by amazon for opening a new data center in UAE.
https://aws.amazon.com/blogs/aws/now-open-aws-region-in-the-united-arab-emirates-uae/
1 vote -
Application Level Backups
At the moment we have Server level local backups. This is great however if we only have one application that needs backing up, it is quite wasteful on resources/diskspace/time to have to backup all the files on a server just to download a single application backup.
Could we perhaps have an option be able to take backups on application level - similar to the server level option? It then give us a zip with the files/database - simple!
1 voteOur platform supports the ability to backup a specific application only.
You can learn more about it here: https://support.cloudways.com/en/articles/5123364-how-to-backup-a-specific-application
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Vultr Stockholm Sweden server location
Now that Vultr have set up a Stockholm, Sweden server location i really would like to see it become available in Cloudways soon!
https://www.vultr.com/news/Announcing-Our-New-Cloud-Computing-Location-in-Sweden/
1 voteWe have released 2 new Data Centers of VULTR i.e. Mexico and Stockholm on our Platform.
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