Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
346 results found
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get support/make it easy to open a livechat window
I'm trialling your stuff as of yesterday and I feel locked out of support. There's a problem with my php settings being inadequate for my woocommerce store but I don't know where to fix it. I'd really just like contact to ask that question but I've been trying for an hour already and getting nowhere.
Q - would I do the following via your site?
Woocommerce Visual Products Configurator:
Your PHP setting maxfileuploads is currently set to 20. We recommand to set this value at least to 100 to avoid any issue with our plugin.
Your PHP setting…1 voteSorry for the trouble. Yesterday we had some issues with the chat software.
What you want to achieve (and have checked your server and have already done it), is easy to achieve via Server Settings:
https://support.cloudways.com/how-to-edit-server-settings/Again, sorry for the trouble.
Cloudways Team
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Allow me to select Digital Ocean Toronto Data Center
Hi, Digital Ocean just launched a data center in Toronto. Can I use it via Cloudways?
1 vote -
Reset File Permission
A button in the application dashboard which would allow us to reset the file permissions for that particular application.
1 vote -
Option to DELETE Team Member.
Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!
1 voteThis has been done and it is already live. Thanks for your feedback.
Cloudways Team
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Lowercase
Hello!
When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".
1 vote -
Post a support article for setup drush alias
When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
create an article to specify the values to enter1 voteThis has been done:
Cloudways Team
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Drupal core update!
Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...
1 voteWe do apps updates on monthly cycles. Next will be beginning of April.
Cloudways Team
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get rid od stupid NewRelic spam emails
HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
HOW TO GET RID OF IT ??1 votePlease, check step number 5 (Adjusting Alerting ) of New Relic KB:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsOr step 6 to stop it.
This week we are going to add option to completely disable it (so not started again on reboot).
Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.
We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.
Cloudways Team
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Stop Relic from SPAMMING me
I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.
1 voteChris, these issues are better and quicker addressed through our support portal than in the feedback page.
In any case we have taken a look:
- New Relic service was started from console. I have now stopped it.
- Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.
We have created a KB where we are adding information about New Relic:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsCloudways Team
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Spell WordPress correctly
WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.
1 voteThx for pointing this out, passing to marketing/content teams.
Cloudways Team
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fixing Magento install
When I installed Magento - it showed this: http://prntscr.com/61qx05
Even when I disabled varnish on Magento and cloudways, I was unable to add product to the cart. Empty Cart.
After few hours - it started to work. But auto-install is corrupted.1 voteAuto Installation is not corrupted, You will need to disable PageCache by Phoenix (magento extension) to get rid of the scattered text. This you can do it easily from magento admin.
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Include Google Compute Engine as a cloud provider
Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.
In addition, it's price can go as low as $6.05/mo.
1 voteGCE is not live!
Cloudways Team
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For WordPress Installation and W3 Total Cache
The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy
These should be pre-set like the Page Cache, Reverse Proxy, etc..
Not a high priority but useful for those new to Cloudways.
1 vote -
get rid of the cell phone requirement
So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…
1 voteThanks for the feedback! We also have a manual verification process through which we enable accounts without cell phone numbers. However we have activated your account and you may have received an email already with the details. One of our account manager is personally contacting you shortly.
Thanks,
Cloudways Team -
Switch from trial to payment
We had a trial version, now we were asked by you to upgrade. We did so, unfortunately all our work is gone!
Any chance to get access to our work of the last week?Thanks, Diana
1 voteThanks for upgrading the account.
Your server has been recovered successfully and one of the account manager will get in touch with you shortly with rest of the details.
Feel free to contact us via live chat or ticketing system in case you have further queries.
Thanks,
Cloudways Team -
fix "how to add an ANAME"
option 1 ends in the middle.
Your missing a clear explanation of how to add an ANAME.1 voteThis has been fixed. Most probably an issue when saving with our KB editor. Thanks for reporting.
Cloudways Team
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Support Amazon C3 family instances
We are paying for an instance that is way over spaced just to acquire the processing capability that a c3.xlarge will provide without the costly RAM which we do not need.
Prestashop is a process hungry system. If Cloudways professes to be a Prestashop hosting expert I would have thought you would have known this and accommodated the processing power required on a competitive basis.
1 voteFind C3 family available when launching new AWS servers.
Cloudways Team
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1 vote
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Better support team (better trained)
It took me more than an hour to get an answer on a simple question.
1 voteSent a direct email to you to check which was the issue.
Cloudways Team
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hire really good information architects & empower them to design great user experiences.
Technologists are great, where would be without them. But they shouldn't be in charge of IT. If you want usability, you will get it by hiring information professionals (Information Architects, UX Designers, etc.) and giving the power to create great user experiences. That's how you'll win over me & everyone else out here in your marketplace.
1 vote
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