Cloudways uses a support chat system called Intercom. Many companies use it.

When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting from my Mac clipboard.

Also, all the other ways require me to save the image on my drive, which just takes up space for no reason. Pasting from my clipboard doesn't require me to save the image first.

Would it be possible for your team to really look into this and let me know if you can change it?

I could understand if it's a policy, but if you could set it up this way, like the others, I think it would be good for everyone!