Allow an account to be the owner of one site and a member of another
I am the owner of my own tiny consulting company website. My client invited me by email to be a team member of their massive ecommerce site in cloudways but it fails because "this email is already an owner of another website". I have no idea how you could make the system this poorly designed when everything else rocks. As a consultant I am going to own my own web site and be a team member of a number of client websites (they need to be "owners" of their own sites as I may come and go from their team). I ended up having to make a second account I use to be invited to their site by a different email (yuck!). Your competitors pantheon figured this feature out (although virtually every other feature they did sucked).
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Emma commented
It sounds like you're running into a frustrating limitation with Cloudways' account management system. I understand how essential it is for consultants to manage their own sites while also being added as team members on client sites without needing multiple accounts. Hopefully, Cloudways can consider updating this feature to allow flexibility, like Pantheon has, for consultants and agencies to manage multiple sites under one account. You might want to reach out to their support team to provide feedback on improving this feature.
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It’s frustrating that Cloudways doesn’t support having one account as both an owner and a team member across different sites. I had to create a second account just to manage this. It would be great to see an update to allow this flexibility, as other platforms have figured it out.
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Emma commented
The limitation on Cloudways preventing the same email from being associated with multiple roles is quite inconvenient. I had to create a second account to join your site as a team member. Other platforms like Pantheon handle this better, though they have their own issues.For your reference, you can check out https://www.genghisfitness.com/shop/products/figure-8-lifting-straps/ on my site.
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Emma commented
I faced an issue with Cloudways where I couldn’t join a client’s eCommerce site because my email is already tied to another site. This limitation forced me to create a second account, which is far from ideal. Competitor Pantheon handles this better, despite their other shortcomings. It would be great if Cloudways could improve this feature.
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Faisal_seo commented
Cloudways has been my preferred hosting provider for its excellent performance, but I agree that this particular restriction poses challenges for consultants like us. I look forward to improvements that better address our needs.
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Gavin Drew commented
Cloud ways has been my go-to for hosting due to its top-notch performance, but I agree, this specific restriction can be a challenge for consultants like us. Looking forward to seeing improvements that cater to our needs.
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DeliverredTransport commented
The query is about the frustration of a user who owns their own consulting company website and was invited by a client to be a team member of their ecommerce site hosted on Cloudways. However, the invitation failed because the user's email was already associated with another website as an owner. The user expresses dissatisfaction with the system's design, as they believe it should allow an account to own one site and be a member of another. They mention resorting to creating a second account with a different email to accept the invitation, which they find cumbersome. The user compares this experience with a competitor, Pantheon, who apparently has a better-designed feature set despite other shortcomings. https://deliverredtransport.com/
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Sandra Koning commented
we were originally using a + address (eg [email protected]) to manage clients and users, which no longer worked in the new dashboard, so have now just created a cloudways@ login and ask clients to add that to their site. in addition, all documentation around the API assumes account ownership, and I'm still a bit awkward using a client's API key (which gives full access to their account) to do site deploys...
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Alex Waldron commented
good