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Service Improvement

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40 results found

  1. System bug keep canceling my registered account

    I tried to sign up twice using different email by applying the promo code from digital ocean since I use Github student developer pack. But the verify my account page keeps return me error that the country code need to be entered for phone number even though I have already entered. I tried multiple times and unable to submit details. It is very frustrated. And since I couldn't verify my account, after a few minutes of inactivity, the system log me out and I am no longer available to login anymore because it returns the error that my email account…

    1 vote

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  2. Truck Factoring

    Hello! I'm Emma, a writer fascinated by finance and business. With roots in New Zealand and the US, my work reflects diverse perspectives. My latest article, "<a href="https://vronns.com/business/what-is-truck-factoring/">Truck Factoring</a>," on Vronns.com, explores the potential of this financial tool. Whether you're a seasoned entrepreneur or curious about alternative financing, my article covers you. Let's delve into truck factoring and revolutionize your cash flow management. Together, we'll navigate this financial landscape and unlock new opportunities for your business. Join me on this enlightening journey toward financial empowerment!

    1 vote

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  3. You keep the help button in our accounts active - otherwise its frustuating to get help and for this you loose a lot of points.

    The need a hand in our accounts is not active. I have to go out of my account before I can get a chance to send in a ticket. Watch out - do no neglect those insider as you focus on the ones outside - Pity

    1 vote

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  4. plugin "table of contents"

    yesterday, I installed plugin "table of contents" .

    after then, I couldn't login wp-admin page.

    error massage ;
    ERRTOOMANY_REDIRECTS

    please help me. how can I do this ???

    e-mail : [email protected]

    1 vote

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  5. add ticket link in platform.cloudways.com for easy access

    I cant find the link of tickets when I am loggedin in platform.

    1 vote

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  6. Receipt / Invoice for Funds Added to Account

    When adding funds an account, a receipt or invoice should be generated so business users can account for this transaction in their company accounts.

    1 vote

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  7. show Billing plan in account

    I have no way of seeing which plan I have in my account.

    2 votes

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  8. Keep customers informed when there is a known issue that could affect their websites

    Just posting the support question I just had:

    Today one of my site's SSL did not automatically renew, resulting in SSL errors. Although relatively minor, this has been an ongoing issue. I depend on the auto-renew to work.
    But in addition to that lapse, is that I'm used to receiving an email notification informing me that the SSL is about to expire, usually within a few days to a week to expiration. I did not receive any notice resulting in the "downtime" my client experienced.

    I just wanted to inform you - because this has happened a few times, and…

    3 votes

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  9. Give technical contact options without needing an account.

    I was recently locked out of my account and unable to access the websites I manage. After looking on the Cloudways site, I could only find sales contact forms. All technical/account support required to be signed in. If I had not had a second account, I wouldn't have been able to practically and efficiently contact support about being locked out. This would be a high priority issue (and hopefully an easy fix) for customers with just one account.

    1 vote

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  10. Enable the option to be notified when the CPU is "problematic"

    With a lot of our applications, we get complaints about the load time. Upon checking the server, this is most often caused by the CPU usage being in the "problematic" range. However, Cloudways will only notify you when the CPU/server has completely "failed". This does not allow any time to troubleshoot, fix or notify our clients before their site goes down.

    1 vote

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  11. Edit your support article on PHP 8.0 to note that downtime is possible

    This article https://www.cloudways.com/blog/php-8-on-cloudways/

    says "The upgrade process takes a few minutes and your server will be upgraded without any downtime."

    however, that's not true. Upgrading to PHP 8.0 took my website offline for about 5 minutes. The support chat person said "The PHP upgrade operation will make PHP service unavailable for sometime until the operation is completed."

    Given that, your article should say "The upgrade process takes a few minutes and your server my be unavailable during that time."

    1 vote

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  12. give users a grace period of 1-2 months after delayed payment

    The website can go down but it would be nice not to have to set everything up again. It takes so much time and effort for those who are not familiar with all these processes.

    2 votes

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  13. Easy way to report Abuse

    i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
    should make an easy to find contact page on your website to report.

    2 votes

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  14. System Outage Notification on child Accounts and Slack to keep all Teams in the loop.

    If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.

    similar case slack notification keep every member in the team know what's going on on the server-side.

    System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.

    1 vote

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  15. When an ongoing technical ticket does not require customer response, do not prompt customer response

    Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:

    "Hi there,

    This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.

    This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.

    Please follow the link below to review and update your request:
    http://tickets.cloudways.com/hc/requests/XXXXXX

    1 vote

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  16. allow image pasting in your Intercom system

    Cloudways uses a support chat system called Intercom. Many companies use it.

    When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

    But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

    I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…

    1 vote

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  17. Excellent Service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

    1 vote

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  18. invoice upi option

    hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

    2 votes

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  19. 1 vote

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  20. we want to change our mail address

    we want to change our mail address
    change of address or the user name presently NOT possible
    try to improve t
    Thanks

    1 vote

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