Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. IP Ranges

    Need to the ability to save IP ranges to security rather than one at a time.

    2 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable Encrypted RDS MySQL Database

    Enabling Encrypted MySQL Database on Amazon AWS would enable encryption at rest and improve security.

    This would be a truly unique offering (trust me, I have been researching this for days), one that I can't believe isn't more requested or offered given the hacks and breaches we have seen over the last few years.

    3 votes
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  4. mod security

    Please add mod_security

    1 vote
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  5. Allow other SQL GUIs to connect to the database

    Cloudways should allow their users to connect to their databases with the MYSQL GUI of their choice. I was unable to use MySQL Workbench and Cloudways support essentially told me they couldn't help me because the tech believed there was an incompatibility with the OSX version and the Cloudways server. So I'm stuck using the Cloudways interface, which is not nearly as powerful as Sequel Pro.

    5 votes
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  6. allow the ability to whitelist IPv6 addresses

    I'm unable to SFTP to my site because I don't have a traditional IP address that Cloudways is requiring me to have in order to be added to the whitelist. Can you please allow IPv6 addresses to be added to the whitelist as well?

    5 votes
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  7. Allow two-factor authentication with Duo

    Duo is a great platform for two-factor authentication and already supported by a great number of platforms. It would be very nice if it would also be supported by Cloudways.

    1 vote
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  8. Add Securi Auto Site Scan every 24 hours

    Add a securi site scan bundle for an extra $5 per month for a scan and report every 24 hours

    5 votes
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  9. Another Reset Permission Setting - But Secure

    I see you have a reset permissions to - but we need a lock down reset permissions, one that goes 755 for folders and 644 for files. Your current one is great for releasing security temporarily, but after that, we need to resecure sitewide.

    2 votes
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  10. Require SSH keys for login / SFTP

    Once SSH keys have been set up on a server, password login should be disabled, or at least have an option to disable it.

    11 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. shahzaib ALI

    BOT ON FIRE POWERD BY SHAHZAINB ALI

    1 vote
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  12. Two step verification - Sms instead of scanning bar code

    Instead of only scanning bar code, I would request you to add sms msg for this as all smartphones are not supportive. Thanks

    1 vote
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  13. Add GoDaddy Hosting which include DDOS

    Godaddy Cloud Servers are about the same price as DigitalOcean and already provide DDOS protection by default. This information is something you will find if you call them for it's not listed on their website.

    1 vote
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  14. Add the ability to lock down file write access per application (so one a compromised application cannot affect other)

    Applications on the same server currently have write access to each others' files by default, which is an unnecessary security risk. For example, if you have multiple Wordpress applications on the same server and one gets compromised, the hacker could also compromise any other applications on the same server. If possible, it would be worthwhile to at least have the option to lock down file write access on a per application basis. I believe you already have apache running under separate users for each application, so this might be as simple as disabling the www-data group permissions.

    3 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. add SMS option for two factor authentication

    Two factor authentication is important but at the moment I don't really feel I have this option.

    Please add SMS as an option for two factor authentication.

    I prefer SMS as a two factor authentication method.

    I don't really want to use google authentication anymore as I just had the IOS app lose all the settings. Plus I find it more cumbersome than SMS.

    Thanks!

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please allow a connection from Code Guard

    Code Guard provides incremental backup where I can roll back as far as I like.
    Critically, they also provide an alert if a file has changed which allows me to investigate if it's something I wasn't expecting.
    All they need is SFTP and database access but for some reason this is not being allowed by Cloud Ways. In chat I was told that "custom changes" to the server were not allowed.

    1 vote
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fallback to SMS or Backup Codes (like Google) on Two-Factor Authentication issues

    Lost access to TFA authentication should fall back to SMS or Backup Codes (like Google) rather than a quick comment on the chat.

    4 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  18. OCSP stapling

    Please switch on OCSP stapling. This feature makes access to HTTPS sites faster in case of OSCP present, so avoid clients requests to CA to verify certs.

    11 votes
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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Drupal secure on install

    Please could you find a way to keep up-to-date with Drupal core security updates (eg. current 7.38 has a critical security flaw). It's a PITA to get a security email immediately on install and have to go in and update. Isn't there a way to pull the latest secure core as part of your install process?

    Thanks, Neil

    3 votes
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  20. Option to run apache as www-data

    It would be good if there was an option not to run Apache as the same user as SSH / file owner. That way it would be possible to make files & folders read-only as far as the server / PHP is concerned.

    3 votes
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