Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Simple Webmail

    I would like the ability to create lots of email addresses on the fly, similar to the webmail found in the cPanel of much cheaper hosts.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

    Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

    1 vote
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  3. Monit as New Relic alternative

    New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

    14 votes
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  4. 36 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Accept custom commands for Supervisord

    Accept custom commands like 'php artisan horizon'

    12 votes
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  6. Elastic Email params and credentials in Server SMTP section

    Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.

    At this time, the credential management is messy (need to ask the support)

    2 votes
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  7. Cloudways Rackspace webmail needs to be SSL / HTTPS

    When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

    When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Maxmind Geo IP Blocking

    Add the ability to block certain countries, etc, using Maxmind geo ip

    2 votes
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  9. 2 votes
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  10. add elastic email usage graph to monitoring

    I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

    14 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    13 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please support load balancer, this will help my site.

    Please support load balancer, this will help my site.

    13 votes
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  13. 7 votes
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  14. Free Email or at least Email Forwarding

    Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

    Just to be able to forward emails without having to use the domain registrar would be very helpful.

    For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    4 votes
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  16. A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    3 votes
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  17. whmcs

    Hi,

    It is possible to install WHMCS Billing System on Cloud Hosting?

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. add support for other app monitoring tools (datadog / appdynamics)

    Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

    I think you should provide more alternatives and not forcing users to use new relic.

    3 votes
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  19. Rackspace Plus package (Email Hosting)

    offer the features of the rackspace plus email hosting package

    2 votes
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  20. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    34 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

    Cloudways Team

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