Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
141 results found
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Add option to send a backup to dropbox or other cloud storage provider in the Cloudways Console
Add option to send a backup to dropbox or other cloud storage provider in the Cloudways Console
Right now it's a slow process having to go to FTP client and download backup.
Add option to send a backup to dropbox or other cloud storage provider in the Cloudways Console.
13 votes -
Add option to enable TCP forwarding in SSH Server
Add a toggle for TCP forwarding in the SSH Server to the advanced tab in the Server Settings (default off) to enable Remote Development over SSH in Visual Studio: Code.
2 votes -
Maintenance Mode for sites using CloudFlare
Display a maintenance page, or ability to redirect to another URL, when either a server upgrade is in process or when the server is not available. This feature called waiting room is available on cloduflare but not for cloudways users.
https://developers.cloudflare.com/fundamentals/basic-tasks/maintenance-mode/
1 vote -
Reinstate the generation of CSR
Reinstate the generation of CSR. Why has this been removed, are you trying to make the process of installing a new SSL less streamlined?
What other things will you start removing in future?
1 vote -
Provide verbose SSL/LetsEncrypt Logs or Error Messages
If you manage a lot of domains on a single application it's not possible to see which are preventing a renewal/request without contacting support.
It would be good to have a text box result, or even a live console/trace view for the certificate renewal process (as if I was doing it in certbot/console myself) in order to diagnose issues.
3 votes -
ipv6 whitelist
Add the option to whitelist ipv6
1 vote -
Auto notification (by email) when a server is down!!!!
When maintenance is done by the server provider (not by clodways), for example, vultr, it can happen that the server simply goes down and there is no notification about it. This is a critical issue! We must be notified immediately when a server goes down! This is essential!
1 vote -
Allow Hotlinking Protection with Cloudflare Enterprise
It is a must to allow hotlinking protection with Cloudflare. I've been trying to stop hot linkers for 4 weeks and can't do this with the Cloudflare Enterprise.
1 vote -
add password protection for redis service
Though the redis service is limit to only access from localhost, I want to use password for Redis, too. Hope I can set password for it by myself.
1 vote -
Please offer option to disable Push or Pull in the Staging Management.
Very needed feature is to be able to disable Push or Pull in the Staging Management. We have stopped using that feature all together because mistakes in the past have broken Live sites and we had to recover through backups, losing sales. Push is just too dangerous when clients have access to the Cloudways dashboard and many want to. It's their server. Also, late night work has led to mistakes too just out of exhaustion. But Pull would be nice in order to update the Staging site.
2 votes -
Lengthen Backup Retention Beyond Only 4 Weeks
Due to the recent Elementor vulnerability, Cloudways customers NEED to be able to restore websites from backups longer than 4 weeks ago
We are just now experiencing issues and restoring a site did not remove the hacked code because we can only go back 4 weeks.4 weeks is not enough. We need to be able to restore servers and individuals apps from 6, 8 or 12 weeks ago.
Relying on 3rd party backup systems is not why we use Cloudways. We use Cloudways because we enjoy an all-in-one solution.
I hope the Cloudways team considers extending our backup retention…
1 vote -
Local backups per app
Currently local backups are hazardous to servers with less than 50% free disk space.
If enabled your server will crash when automated backup schedule runs.
We need a usable local backup feature for people who use their space cost effectively.
1 vote -
Support for daylight time savings
It would be great if the PHP timezone settings took daylight savings into account so we don't have to go through and change all of the timings when the clocks change twice a year.
6 votes -
Mariadb/Mysql mysql_mode
Along with the settings others have mentioned we would like to be able to set sql_mode.
3 votes -
Monitoring CPU Loading when run backup
Monitoring CPU Loading when run backup, just like application is very necessary to know when the backup is running and check how many resources of cpu% area busy.
1 vote -
Have a server in israel! If you could, I would sign up right now :)
Please update me if you do.
1 vote -
Enable apache directory listing in public_html
Apache directory listing can be very usefull when you need to provide several GB of data to the public, like daily newspaper roundups or other kinds of files that are heavy and are provided as a service to our clients.
I suggest CW to allow clients to enable apache directory listing or at least gives us the possibility of enabling it in only a few directories though CW support.
2 votes -
Add MySQL Variables
Please add the following MySQL Variables in settings so that we can manage and configure the the Database to get rid of errors like "General error: 2006 MySQL server has gone away" and so on.
connecttimeout 10
delayedinserttimeout 300
havestatementtimeout YES
innodbflushlogattimeout 1
innodblockwaittimeout 300
innodbrollbackontimeout OFF
interactivetimeout 180
lockwaittimeout 31536000
netreadtimeout 30
netwritetimeout 60
rplstopslavetimeout 31536000
slavenettimeout 60
waittimeout 3003 votes -
SSH/SFTP White List - Terminal Command
It would be nice if we could whitelist IP's from the GUI Terminal - sometimes the GUI doesnt always "stick" when I hit save.
However, executing a command in GUI terminal always executes if you hit enter.
It would be nice to have a backup way (e.g. via GUI Terminal) to execute certain functionality like "Whitelisting IPs" in the firewall.
1 vote -
allow varnish exclusion based on http response code
Please allow us to exclude varnish caching by the http response code. My particular use case is that I am reverse proxying to another website that uses 302 redirect when a user is not logged in. If varnish has cached the 302 redirect, it continues to redirect (infinite loop) even after the user has logged in. While I can exclude all the dangerous pages by hand, it would be much better to just disable caching of all 302's. This took 1 minute to set up in fastly (trying out a free plan), but I would rather keep using you guys!
1 vote
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