Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. We Suffering with DO dont have the feature of Auto Scaling

    Im using DO on my Website and now im suffering with down feature when my traffic hike. what will i do that DO not supporting auto scaling feature on CLoudways.

    1 vote
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  2. We Suffering with DO dont have the feature of Auto Scaling

    Im using DO on my Website and now im suffering with down feature when my traffic hike. what will i do that DO not supporting auto scaling feature on CLoudways.

    1 vote
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  3. New Feature: per app smtp host, port, username and password configuration

    Currently we can configure SMTP at "Servers -> Server Management -> SMTP".

    This request is to add this same functionality at "Applications -> Application Management -> SMTP".

    This can be a preferred solution then to add extra plugin code to each app.

    2 votes
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  4. Disable Vanish by default.

    It never works out of the box and always causes errors on anything but the simplest sites.

    I always have to disable it on most sites whilst uploading, file scanning etc.

    1 vote
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  5. error on SMTP settings page

    I just accidentally entered the incorrect password for my SendGrid account, but there was no indication on the SMTP settings page. When my site failed to send out emails, I had to contact CloudWays support. They let me know there was an authentication error, and I re-entered my credentials and now it works. If there was some indication that an authentication error had occurred with status feed back on the SMTP settings page, then I would be able to correct it without taking up CloudWays Support's time.

    2 votes
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  6. When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login.

    When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login and control panel access. for example I brought a space of 25 GB, then I can split the volume into 15 + 15 +5 for my clients and give them a login to access their data.

    1 vote
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  7. Related to Launch Database Manager

    Can we have a custom branded or non branded URL for database manager access so that we can share the same to developers and customers who are using our other branded URLs for long now..

    2 votes
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  8. Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain

    I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.

    The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.

    If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.

    10 votes
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  9. 1 vote
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  10. Being able to adjust MaxRequestWorkers MaxConnectionsPerChild config

    It would be great to to adjust MaxRequestWorkers MaxConnectionsPerChild in the control panel rather than have to ask cloudways support. When using PHP-FPM (which is now the standard with cloudways hosting) adjusting these settings to your own needs is really beneficial and prevents memory outages/site down time.

    5 votes
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  11. 1 vote
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  12. Add an outgoing email address to the SMTP admin

    It should be possible to add a default From address for outgoing emails in the server SMTP admin section. Currently they send as [app id]@[server id].cloudwaysapps.com, which can cause emails to bounce due to validation failure.

    1 vote
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  13. Please provide Custom OS installation of Linux all versions or Provide iKVM Access so customer can install any required OS himself

    Please provide Custom OS installation of Linux all versions or Provide iKVM Access so customer can install any required OS himself

    1 vote
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  14. Set permissions in private_html

    Apparently, in a standard php setup, I can only set permissions in the public_html folder, but not in the private_html folder, even not with the permission reset button in the cp. This makes it impossible to place my cms system above public_html. So please give us chmod possibility in private_html

    1 vote
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  15. rdiff-backup install on servers and allow access

    https://www.nongnu.org/rdiff-backup/

    rdiff-backup is the cousin to duplicity. However the difference is that you don't have to do regular full backups. The full is always the latest backup.

    This is much better for mirroring and creating local backups.

    1 vote
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  16. enable us to specify how many backups per app we keep

    i'd like the ability to specify how many backups to save per app, to give me more power over managing my available server space.

    2 votes
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  17. email notification when backup is completed

    Add the possibility to send an email notification when backup is completed successfully

    1 vote
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  18. 1 vote
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  19. different IP for the the different website on the same server

    It would be really great for SEO if you would provide the possibility to have different IP for the the different website on the same server

    4 votes
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  20. Cloudways should support mysql Trigger. many developers use trigger

    Cloudways should support mysql Trigger. many developers use trigger

    1 vote
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