Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
1563 results found
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Can use primary account email as team member for other accounts
I need to be added as a Team Member to another account, but can not because my email address is already being used for my Primary Cloudways account. If I needed to be added to multiple accounts for team member access, I currently need to supply a different email for the team member access. Then, when logging into my primary account, being able to view and manage the teams I am on (and requesting access to other teams) would be useful.
2 votes -
Google Account Connection
I want to connect an email account to a Google account, so I can login with a Google account.
1 vote -
Audit / Security / Action Logs
It is critical for many businesses to be able check the actions and changes that are made on an account in order to debug, detect abnormal activities, intrusion or restoring certain setting back to their original, etc.
After discussing with the support on a separate ticket about an incident we detected as unusual, we felt the need for this feature more than ever.
Right now it is time consuming for support to check system logs and it is not easy to have a clear picture of WHAT happened and WHO did EXACTLY what and WHERE it was happening.
We got…
4 votes -
ad extra server notifications on cloudbot
System overload or high CPU usage
Low disk space on the server
Memory usage exceeds set limits
Malware or virus detected
Server backup failure
suggest extra spaces according to the increase of the application or traffic traffic6 votes -
Reinstate the generation of CSR
Reinstate the generation of CSR. Why has this been removed, are you trying to make the process of installing a new SSL less streamlined?
What other things will you start removing in future?
1 vote -
Update your outdated migration videos and information.
You are not showing the updated process for migrating. This makes me concerned that most of your info is outdated. Not a good first impression. I am looking at other hosting companies that are mindful of that.
1 vote -
Add Linode Osaka & Milan Region
Linode instances have been available in both Osaka and Milan since last month. Please add these server locations to Linode plan on Cloudways. Thank you so much.
https://www.linode.com/blog/linode/core-compute-regions-milan-and-osaka/
1 vote -
The worst support and most unreliable hosting service for WordPress
Dear Friends,
I have been using CloudWays for more than a year now and I have very honest feedback here for anyone planning to host WordPress websites. Cloudways support and hosting service is very very unreliable and they do not respect their customers at all, its my personal experience with CLOUDWAYS.
I had a very very bad experience. I requested from the billing team, prior to my hosting expiry date, that I need a billing extension as we are a startup and our funds will arrive in one week’s time. Mr. Ovais, a cloudways support member, gave me an extension…1 vote -
Downgrade server on the Digitalocean
I contacted support today and asked for help to downgrade the size of my server, and he told me that it is currently not possible to do so, but that I must clone to a new site, including new DNS settings and more. In this situation today it will be difficult for me to continue working with your servers, I have many clients and each of them asks for something different, if I have to perform a clone every time a client wants to reduce the size of his server. It will be very difficult to work like this.
Thank…
1 vote -
Add filtering by text or an option to show all items per page to the application list
We are a web agency that currently has about 80 applications.
It's very difficult trying to find the right application with a pagination of 10 items per page, especially since they are in random order by default.
You should either:
A) Add live filtering by application name to the application list. And preferably filtering by server too.
B) Add an option to show all items or at least a reasonable amount of items at the time on the list, so that users could use browser's search to find the correct one. It would not make the system slower, it's much…
2 votes -
date of the credit card
The debit date of the credit card should appear on the invoice
1 vote -
Would be AWESOME if the applications has my domain not the Cloudways one, for design reviews
Would be AWESOME if the applications has my domain, not the Cloudways one, for design reviews
3 votes -
add ticket link in platform.cloudways.com for easy access
I cant find the link of tickets when I am loggedin in platform.
1 vote -
Remove cloudways bot false positive alerts. Server down alerts should only trigger when a server is actually down
Numerous times of the the past number of years I get alerts that there is a server down, typically in the middle of the night, when in fact the server is not down.
1 vote -
per server billing - all under "one roof"
we manage multiple servers, it would be really beneficial if our customers can pay directly for thier own server resources.
rather than combining all under one invoice, I should be able to select the server and choose its own billing options for that particular instance - thereby allowing the customer to control the cost.2 votes -
Cron job URL open and close quotes for URL that has ampersand
Right now when setting up basic cron job with the type selection curl, the URL does not accept open and closing quotes that have an ampersand sign. I was having issues running basic cron jobs because the URL that had an ampersand sign, it escaped everything after that.
For example:
In the below URL when the basic cron job is setup, it escapes everything after &.
http://example.com/pages/link?id=1&name=josh3 votes -
Keep applications 1 click away in new interface
I've been trying out the new interface and I hate to say it, but I really don't like that Applications are always two clicks away. PLEASE KEEP APPLICATIONS ONE CLICK from any place in the interface.
Thanks for listening!
5 votes -
Bulk App/Server Delete Option
are there any bulk app removal option ?
this is BAD UX of cloudways1 vote -
Get Database credentials from API for Multi Tenant Implementation
Multi tenant implementations for saas with separate database for each user is pretty common functionality nowadays.
Cloudways must support it, even if there's no direct way to do that. Atleast make the API enough powerful so that we can do that at backend.
To achieve that automation we must need to access the database credentials of newly added application but unfortunately, there's no way to get MySQL database username/password.Please take this on high priority and allow us to get db credentials via API method.
1 vote -
Offer better price in plan if the customer like to tide contract with cloudway long term
Offer better price in plan if the customer like to tide contract with cloudway long term, That will very helpfull.
1 vote
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