I suggest you ...

Allow existing Cloudways customer accounts to be added as team members to projects in another account

Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition.
I hope that problems makes sense, as the current limitation doesn't make sense to me.

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Cecil shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

16 comments

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  • Hussein Al Hammad commented  ·   ·  Flag as inappropriate

    I have 3 login credentials because of this. So if I'm working on multiple projects for multiple organisations on the same day, I'll have to keep logging in/out to different accounts which isn't practical.

    To also solve the issue for those who have already been impacted by this, Cloudways would need to also allow users to merge their accounts.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed! This is extremely practical for website administrators with more than one client in Cloudways. You will save us time having to logout and then log into the system under a different account for each client. Thank you.

  • Neil commented  ·   ·  Flag as inappropriate

    Over a year without comment from the Cloudways team, looks like this isn't something they care about. This is the main factor preventing me from switching all of my clients to Cloudways.

  • Greg commented  ·   ·  Flag as inappropriate

    I just found out that a deleted account can't be used as a team member, either! I'm completely locked out of my client's account. I'm sorry I referred them to Cloudways and will be looking for an alternative.

  • Jaap commented  ·   ·  Flag as inappropriate

    It's rather silly this option is not available. I have over 50 customers, if they all have their own account I need 50 email addresses to login? Come on CloudWays, fix this ASAP!

  • Tom commented  ·   ·  Flag as inappropriate

    Please implement this ASAP. Being a web developer, I actively promote Cloudways to my clients who in turn create their own accounts. Currently this means sharing their login details to administer their accounts.

    Having this functionality would allow us devs to administer our clients cloudways accounts from our own single account.

  • Duc Nguyen commented  ·   ·  Flag as inappropriate

    Definitely a must-have feature. Especially for developers/ freelancers who manage different accounts for different clients.

  • Greg commented  ·   ·  Flag as inappropriate

    Yes it would be very helpful to allow Existing Cloudways Customers(Account Owners) to be added to multiple teams. Currently the work around is to add a different emails address as a team member on multiple teams. It is better then nothing.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Allowing a primary account to be team member on other Cloudways accounts is required.

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