Provide status information about all your cloud provider and send alert in notification bot
The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.
I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.
You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.
Rateb Ben Moussa
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Almed Batlex commented
You're absolutely right—relying solely on status.cloudways.com limits proactive issue management, especially when third-party service providers like Kyup face outages that aren’t immediately reflected. It would be highly beneficial if Cloudways could implement real-time alerts through notification bots or emails to inform users of any disruptions impacting infrastructure, ensuring minimal downtime and greater transparency. Maintaining a consistent QoS and holding technology partners accountable is essential for user trust and operational reliability. Think of it like platforms such as MegaPersonals https://megapersonals.co.com/login-signup/, where user experience is prioritized through timely updates and clear communication—Cloudways should adopt a similar standard.