As a service-based website owner (Fixit Home –https://fixithome.ae/, we depend on Elastic Email for important transactional emails such as customer inquiries, quotation submissions, order confirmations, and follow-ups.

Currently, basic functionality works fine, but it would greatly help businesses like ours if Cloudways could improve the Elastic Email add-on with:

Real-time deliverability insights inside the Cloudways dashboard

Clear bounce & spam reporting with actionable recommendations

Simplified SPF, DKIM & DMARC setup guide for non-technical users

Pre-built transactional email templates for service businesses

Email reputation health indicator

For companies handling daily client inquiries, reliable email delivery is critical. Even a small delay or spam issue can result in lost leads.

Improving these features would make Elastic Email more business-focused and valuable for growing companies like Fixit Home.