(URGENT) Visual Cues During On-Boarding/Account Upgrade Process
I am a brand new, first time customer. My Cloudways journey started roughly 6 hours ago... I've spent much of my experience thus far wondering where my account stood whilst being notified I was not able to purchase the product I urgently required (DigitalOcean Basic / Standard, 8 GB RAM, 4 vCPU, 160 GB SSD, MariaDB 10.11).
That is severely broken UI/UX design that VERY nearly led me to take my business to one of your MANY competitors.
My UI/UX recommendations AT VERY LEAST and AS SOON AS HUMANLY POSSIBLE:
A badge next to my account avatar that informs me whether my account is in "Trial" or "Full Access" that opens a dropdown with details on how my next few hours should unfold or whether something is expected of me to fully upgrade my account.
An icon or badge next to my payment method in my account settings that indicates whether it has been verified or not with info on how long the verification process typically takes.
Despite my unfortunate and lengthy journey... I have decided to give Cloudways the opportunity to redeem itself. I can assure you that few people would have done the same. I SINCERELY hope you take this constructive criticism to heart and turn it into action right this moment.
P.S. I will gladly accept an account credit as reimbursement for my time, suffering, and consultation regarding this urgent matter. Thank you.
Josh Powers
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