Service Improvement

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  1. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    191 votes
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      18 comments  ·  General  ·  Admin →
    • Easy way to view log files from dashboard

      Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

      11 votes
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      • Server Share Billing is Unfair

        In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

        Let me break this down:

        Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

        Then Cloudways is charging 7$x2 = 14$ from both the users.

        "USER B" is getting only CloudWays Console features with the shared server. All the resources are same

        Same 512MB ram, Single core Cpu, and 20 GB SSD.

        But still, he has to pay total 7$…

        16 votes
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        • Web based file manager

          I like to use the web-based file manager like the FileManager feature in cPanel. Easy to control and use the files. I am not technical savvy. I dont know SSH and Linux command. Also dont like to use FTP reason being its slow.

          Using web-based file manager is the best. Because upload a zip file of WordPress which consist of thousands of files. It can save a lot of time when doing so. Refer to cPanel, then you will get what I mean.

          20 votes
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            3 comments  ·  General  ·  Admin →
          • Node.js/Mongo DB Hosting

            I develop using React.js. Node.js/Meteor, as well as MongoDB. I would love to use cloudways to launch and develop applications using this stack. This would be a game changer for real developers. I hope you all work on this soon. Thank you

            13 votes
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              0 comments  ·  Stacks  ·  Admin →
            • Laravel Artisan Commands

              It would be great if you could provide a GUI (buttons) for basic Laravel commands, such as:

              php artisan migrate
              php artisan migrate:refresh
              composer update
              php artisan optimize
              php artisan cache:clear

              These are such basic commands that need to be run at the root level of each project and if you could provide simple buttons it would avoid a trip to the built in browser ssh tool.

              1 vote
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              • Allow to add additional IP address

                Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

                Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

                5 votes
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                  0 comments  ·  Add-ons  ·  Admin →
                • Add 2.5$ vultr packages

                  Please do this.

                  64 votes
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                  • Allow existing Cloudways customer accounts to be added as team members to projects in another account

                    Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

                    This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition. …

                    12 votes
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                    • Backup (costs): more transparency desirable and possibility to disable the backup service

                      1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

                      2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

                      3) And last but not least, I think backup should be optional. I can…

                      74 votes
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                        1 comment  ·  General  ·  Admin →
                      • Allow GIT Deployment to private_html

                        Currently, the ability to deploy directly from GIT is limited to the public_html folder. In our case, our application is housed in private_html. It would be great if we had the option to deploy from GIT directly to the private_html folder.

                        2 votes
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                        • 1 vote
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                            1 comment  ·  Add-ons  ·  Admin →
                          • Before process a App Restore, check and inform if there are enough space to launch that restore

                            Before process a App Restore, check and inform if there are enough space to launch that restore

                            1 vote
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                            • Spam at this forum

                              The spam here is so annoying, killing new ideas and your vision to listen to us - customers. Please CW do something about this.

                              2 votes
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                              • Please enable NPM in SSH when we are using application SSH user

                                Currently, application SSH user does not have such permissions to run NPM via ssh. But this feature should be available
                                Please enable NPM in SSH when we are using application SSH user

                                2 votes
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                                • Laravel 5.5

                                  Since Laravel 5.5 is officially released, I would like to see it available on Cloudways

                                  3 votes
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                                  • Easy Google G Suite Integration

                                    Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

                                    This goes hand and hand with being able to access the DNS add-on directly.

                                    I don't mind paying extra, but the way things are setup is really confusing.

                                    22 votes
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                                      3 comments  ·  General  ·  Admin →
                                    • Check the PrestaShop area and remove all the spam posts and ads for casinos in Chinese.........

                                      Seriously? Things like this make it seem like you never visit the boards here...

                                      These have been up since early August:

                                      http://feedback.cloudways.com/forums/203824-service-improvement/category/83930-prestashop

                                      So, you haven't checked the PrestaShop Service Improvement since July. How often do you check these posts here? Please remove this crap. It is unprofessional and makes it look like you never read anything posted here.

                                      3 votes
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                                        0 comments  ·  Security  ·  Admin →
                                      • add elastic email usage graph to monitoring

                                        I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

                                        5 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Add Drupal Console to the Drupal 8 OCI

                                          Hello I am suggesting to add Drupal Console to the Drupal 8 OCI (one click install) stack.

                                          2 votes
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                                            0 comments  ·  Drupal  ·  Admin →
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