Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Find a replacement for Kyup

    Kyup is closing. Please look for an alternate provider with similar specifications.

    24 votes
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    • Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

      Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

      See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

      12 votes
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      • Make the application default folder name the same as the project name

        This would be really helpful, I have several websites and the folders are all named as random strings - it's confusing as hell and difficult to find the correct project quickly!

        Thanks :)

        5 votes
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        • Show the DISK SPACE USED in the applications list and server list.

          Show the disk space used on the application list and server list would be useful to quickly help manage how much space your app is using on the server. Then you would know quickly whether to upgrade or remove files.

          4 votes
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          • Unique IP per site installed on server

            The ability to add a unqiue IP to each site on a server.

            3 votes
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            • Auto installer for mautic!

              Mautic is a powerful open source marketing automation tool.
              In Brazil people are looking for VPS that have auto installer.
              Great opportunity to make available to users.

              4 votes
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                1 comment  ·  Add-ons  ·  Admin →
              • Update Linode Servers to the Newest Specs.

                The current Cloudways tiers for Linenode are 1 generation behind. These should be updated to the newest available offerings (updated on May 17, 2018). This includes increasing the highest available tiers.

                Cloudways Current Tier Sample:
                2 Core / 4GB RAM / 48GB SSD
                20 Core / 80GB RAM / 1536 SSD (MAX Tier)

                Linode Current Tier Sample:
                2 Core / 4GB RAM / 80GB SSD
                32 Core / 192GB RAM / 3840 SSD (MAX Tier)

                4 votes
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                • Disk Usage Tool & File Manager

                  I suggest a Server Settings Panel for Disk Usage (cPanel-like is ok):

                  - Mini Expandable Directory Tree with Disk Usage per Directory;
                  - User can select to order by Disk Usage Ascending or Descending;

                  I also suggest a (also cPanel-like) File Manager:

                  - User can navigate inside the Server from the Platform;
                  - User can upload/download files and directories to Server;
                  - User can zip/unzip directly from the File Manager, and delete.

                  27 votes
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                  • Continue to support cache plugin!!

                    Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
                    Just a big THANK YOU for all the creators behind that fantastic plugin!

                    10 votes
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                      2 comments  ·  Wordpress  ·  Admin →
                    • mautic

                      It would be great having Mautic installaion in just one-click like Wordpress, for instance

                      4 votes
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                      • Allow users access to log files - view/ and DELETE wasted space on servers

                        Allow users access to log files to be able view/ delete wasted space on servers

                        19 votes
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                        • 36 votes
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                          • Staging - add ability to ignore certain files

                            Thanks for adding the new staging feature, this is great!

                            During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

                            It would great if you could add a way to ignore certain files, similar to gitignore.

                            2 votes
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                              1 comment  ·  General  ·  Admin →
                            • Wildcard SSL for multisite but also works for mapped domains

                              Right now we have two options for having SSL working for WordPress networks. We can have a wildcard SSL certificate OR we manually map domains to each subsite. It would be nice of we could have both.

                              Thank you

                              2 votes
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                              • Update FFmpeg 3.2 to version 4.0

                                Having checked with Support team, they suggested that i post a request here.

                                The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

                                https://www.ffmpeg.org/download.html#release_4.0

                                2 votes
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                                • Allow disabling of weak SSH key exchange algorithms

                                  PCI Compliance now regards weak ssh key exchange algorithms as a liability. There should be a way to disable them. It's fairly easy to set up in open-ssh: https://infosec.mozilla.org/guidelines/openssh#Configuration

                                  2 votes
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                                    1 comment  ·  Security  ·  Admin →
                                  • Cloudflare integration

                                    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
                                    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

                                    4 votes
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                                      0 comments  ·  Add-ons  ·  Admin →
                                    • What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                                      What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                                      4 votes
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                                      • Ecommerce staging enviroment enhanchment

                                        Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

                                        This also goes for WooCommerce shops.

                                        2 votes
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                                          2 comments  ·  Magento  ·  Admin →
                                        • Add **Purge CDN** to Breeze

                                          When developing a site, site creators will always be toggling settings on and off to make sure everything is working correctly.
                                          Yet the only way to purge the CDN is to go all the way back into the CloudWays /apps/ dashboard, then purge the CDN from within:
                                          https://prnt.sc/jtwa07

                                          The benefits of my suggestion is that it will ease customer service request, reduce on live chat inquiries, and help the site owner alleviate problems when creating content & toggling settings + plugins:
                                          Add **Purge CDN** to the Breeze plugin's CDN tab
                                          https://prnt.sc/jtw8zm

                                          5 votes
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