Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    211 votes
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      20 comments  ·  General  ·  Admin →
    • Easy way to view log files from dashboard

      Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

      16 votes
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      • add max_file_uploads to server PHP settings

        add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

        7 votes
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        • 6 votes
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            2 comments  ·  Add-ons  ·  Admin →
          • Support and upgrade to mysql 5.7 and varnish 5.

            When will cloudways support or upgrade to mysql 5.7 and varnish 5?

            tks.

            6 votes
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            • 4 votes
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              • 온라인경마사이트 , 인터넷경마사이트 , AS88.ME 경마예상지

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                온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑온라인경마사이트 , 인터넷경마사이트 , AS88.ME◑

                4 votes
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                • Server Share Billing is Unfair

                  In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

                  Let me break this down:

                  Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

                  Then Cloudways is charging 7$x2 = 14$ from both the users.

                  "USER B" is getting only CloudWays Console features with the shared server. All the resources are same

                  Same 512MB ram, Single core Cpu, and 20 GB SSD.

                  But still, he has to pay total 7$…

                  17 votes
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                  • Allow to add additional IP address

                    Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

                    Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

                    9 votes
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                      0 comments  ·  Add-ons  ·  Admin →
                    • Clone application settings

                      When you clone an application, you should have an option to clone also:
                      - Application credentials
                      - Domains
                      - Cron Jobs
                      - SSL Certificates
                      - Application settings
                      - CDN settings

                      At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                      3 votes
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                      • Web based file manager

                        I like to use the web-based file manager like the FileManager feature in cPanel. Easy to control and use the files. I am not technical savvy. I dont know SSH and Linux command. Also dont like to use FTP reason being its slow.

                        Using web-based file manager is the best. Because upload a zip file of WordPress which consist of thousands of files. It can save a lot of time when doing so. Refer to cPanel, then you will get what I mean.

                        23 votes
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                          6 comments  ·  General  ·  Admin →
                        • Node.js/Mongo DB Hosting

                          I develop using React.js. Node.js/Meteor, as well as MongoDB. I would love to use cloudways to launch and develop applications using this stack. This would be a game changer for real developers. I hope you all work on this soon. Thank you

                          16 votes
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                            0 comments  ·  Stacks  ·  Admin →
                          • Laravel Artisan Commands

                            It would be great if you could provide a GUI (buttons) for basic Laravel commands, such as:

                            php artisan migrate
                            php artisan migrate:refresh
                            composer update
                            php artisan optimize
                            php artisan cache:clear

                            These are such basic commands that need to be run at the root level of each project and if you could provide simple buttons it would avoid a trip to the built in browser ssh tool.

                            2 votes
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                            • PHP 7.2

                              PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

                              5 votes
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                                0 comments  ·  Stacks  ·  Admin →
                              • automatic restart when server goes down

                                I think it's essential that the servers are fixed so that if they go down they automatically restart the server especially on digital ocean + vultr

                                A few times I've had the site receive a traffic spike out of the ordinary and it pulled my sites down until I manually rebooted it. It should be automatic.

                                9 votes
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                                • Add 2.5$ vultr packages

                                  Please do this.

                                  69 votes
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                                  • Add to CloudwaysCDN DDoS Protection and WAF

                                    Now that there is a Partnership With StackPath this shouldn't be hard. Add another option, charge more, but add the possibility please. If you look at the comments about CloudwaysCDN on the Facebook Group and on the blogpost about it you'll see there is a demand for it.

                                    3 votes
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                                      0 comments  ·  Security  ·  Admin →
                                    • Spam at this forum

                                      The spam here is so annoying, killing new ideas and your vision to listen to us - customers. Please CW do something about this.

                                      3 votes
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                                      • Allow existing Cloudways customer accounts to be added as team members to projects in another account

                                        Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

                                        This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition. …

                                        12 votes
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                                        • Backup (costs): more transparency desirable and possibility to disable the backup service

                                          1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

                                          2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

                                          3) And last but not least, I think backup should be optional. I can…

                                          78 votes
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                                            1 comment  ·  General  ·  Admin →
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