Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    11 votes
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      2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

      This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

      Cloudways Team

    • Show the DISK SPACE USED in the applications list and server list.

      Show the disk space used on the application list and server list would be useful to quickly help manage how much space your app is using on the server. Then you would know quickly whether to upgrade or remove files.

      18 votes
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        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Find a replacement for Kyup

        Kyup is closing. Please look for an alternate provider with similar specifications.

        26 votes
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          14 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
        • Improve your customer support quality (chat/tickets)

          I don't know if it's just me, but the support quality and speed has been degraded fast lately..

          When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

          Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

          I…

          47 votes
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            18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Make the application default folder name the same as the project name

            This would be really helpful, I have several websites and the folders are all named as random strings - it's confusing as hell and difficult to find the correct project quickly!

            Thanks :)

            11 votes
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              0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
            • Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

              Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

              See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

              20 votes
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                2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
              • Unique IP per site installed on server

                The ability to add a unqiue IP to each site on a server.

                7 votes
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                  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                • php

                  Ability to have Application level package for PHP version rather than server level.

                  At the moment once a server has the PHP Package set, all application for PHP have to use it. It would be far more efficient to be able to have different application able to attache to different supported levels of PHP (like cpanel enables on shared hosting)

                  6 votes
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                    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please update composer on server

                    Composer auto update not working on new server deployment. Please fix this.

                    2 votes
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                      2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                    • Cloudflare integration

                      Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
                      If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

                      10 votes
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • Update FFmpeg 3.2 to version 4.0

                        Having checked with Support team, they suggested that i post a request here.

                        The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

                        https://www.ffmpeg.org/download.html#release_4.0

                        3 votes
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                          1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                        • Continue to support cache plugin!!

                          Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
                          Just a big THANK YOU for all the creators behind that fantastic plugin!

                          14 votes
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                            2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                          • Staging - add ability to ignore certain files

                            Thanks for adding the new staging feature, this is great!

                            During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

                            It would great if you could add a way to ignore certain files, similar to gitignore.

                            3 votes
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                              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update Linode Servers to the Newest Specs.

                              The current Cloudways tiers for Linenode are 1 generation behind. These should be updated to the newest available offerings (updated on May 17, 2018). This includes increasing the highest available tiers.

                              Cloudways Current Tier Sample:
                              2 Core / 4GB RAM / 48GB SSD
                              20 Core / 80GB RAM / 1536 SSD (MAX Tier)

                              Linode Current Tier Sample:
                              2 Core / 4GB RAM / 80GB SSD
                              32 Core / 192GB RAM / 3840 SSD (MAX Tier)

                              5 votes
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                                1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                              • Update ElasticSearch version to latest

                                ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

                                73 votes
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                                  38 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ecommerce staging enviroment enhanchment

                                  Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

                                  This also goes for WooCommerce shops.

                                  4 votes
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                                    3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Wildcard SSL for multisite but also works for mapped domains

                                    Right now we have two options for having SSL working for WordPress networks. We can have a wildcard SSL certificate OR we manually map domains to each subsite. It would be nice of we could have both.

                                    Thank you

                                    3 votes
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                                      2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Restricted access to FTP users

                                      Hi,

                                      You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

                                      This feature is not available at the moment.

                                      Thanks,
                                      Sumit

                                      1 vote
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                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add **Purge CDN** to Breeze

                                          When developing a site, site creators will always be toggling settings on and off to make sure everything is working correctly.
                                          Yet the only way to purge the CDN is to go all the way back into the CloudWays /apps/ dashboard, then purge the CDN from within:
                                          https://prnt.sc/jtwa07

                                          The benefits of my suggestion is that it will ease customer service request, reduce on live chat inquiries, and help the site owner alleviate problems when creating content & toggling settings + plugins:
                                          Add **Purge CDN** to the Breeze plugin's CDN tab
                                          https://prnt.sc/jtw8zm

                                          9 votes
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                                            1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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