Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Find a replacement for Kyup

    Kyup is closing. Please look for an alternate provider with similar specifications.

    22 votes
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    • 45 votes
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        22 comments  ·  Security  ·  Admin →

        Apologies, this is taking longer than expected. However we understand the importance of this feature and in our top priority.
        Just to update, deployment of wildcard LE is nearly done, Integration/QA testing is in process, which we are hoping to complete during next week, and availability of feature in next two weeks.

        Cloudways Team

      • Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

        Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

        See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

        8 votes
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        • 32 votes
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          • Continue to support cache plugin!!

            Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
            Just a big THANK YOU for all the creators behind that fantastic plugin!

            7 votes
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              2 comments  ·  Wordpress  ·  Admin →
            • Disk Usage Tool & File Manager

              I suggest a Server Settings Panel for Disk Usage (cPanel-like is ok):

              - Mini Expandable Directory Tree with Disk Usage per Directory;
              - User can select to order by Disk Usage Ascending or Descending;

              I also suggest a (also cPanel-like) File Manager:

              - User can navigate inside the Server from the Platform;
              - User can upload/download files and directories to Server;
              - User can zip/unzip directly from the File Manager, and delete.

              17 votes
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              • Allow users access to log files - view/ and DELETE wasted space on servers

                Allow users access to log files to be able view/ delete wasted space on servers

                12 votes
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                • Update ElasticSearch package to version 6.0

                  ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

                  43 votes
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                  • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

                    The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

                    Right now requests seem to go this way nginx->apache->php-fpm.

                    We'd like to test with apache completely removed and nginx->php-fpm direct.

                    We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

                    We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

                    When a customer is…

                    18 votes
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                    • What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                      What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                      2 votes
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                      • Ecommerce staging enviroment enhanchment

                        Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

                        This also goes for WooCommerce shops.

                        2 votes
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                          0 comments  ·  Magento  ·  Admin →
                        • LEMP Stack with Apache removed

                          Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

                          I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

                          Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

                          15 votes
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                            0 comments  ·  Stacks  ·  Admin →
                          • Update Laravel 5.6

                            Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

                            I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

                            4 votes
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                              1 comment  ·  Applications  ·  Admin →
                            • Varnish mobile device detection for Magento 2 website

                              Mobile eCommerce is more and more import than before, so many eCommerce will optimize their website for mobile devices, one of the best ways is to develop a new layout for mobile devices.

                              If the webmaster wants to set Varnish cache for their Magento 2 website and if the website has more than one layout (one layout for a desktop computer, one layout for mobile devices(smartphone, tablet, etc.)), then they need to set mobile device detection for varnish cache.

                              In our opinion, set varnish mobile device detection for Magento 2 website is very very easy, because of all the necessary…

                              2 votes
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                                0 comments  ·  Magento  ·  Admin →
                              • I would like to see an upgrade of MariaDB to 10.1 and later

                                Please support latest versions of MariaDB

                                23 votes
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                                • Clone application settings

                                  When you clone an application, you should have an option to clone also:
                                  - Application credentials
                                  - Domains
                                  - Cron Jobs
                                  - SSL Certificates
                                  - Application settings
                                  - CDN settings

                                  At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                                  41 votes
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                                  • Monit as New Relic alternative

                                    New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                                    11 votes
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                                      0 comments  ·  Add-ons  ·  Admin →
                                    • Tracked deletions in git should be synced with the server upon deployment

                                      Currently when using the git deployment feature, if you delete a previously tracked file and push this change to the server it doesn't delete the file from the server.

                                      This means you're left with lots of legacy files that are no longer needed, and your repo is no longer in sync with your server files.

                                      This can cause issues if you ever wanted to push changes back from the server to git as it would then track the previously deleted files and re-add them to the sever!

                                      I'd assume this to be expected behaviour but there might be a reason…

                                      1 vote
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                                        Thanks, Harry, for taking the time to report this.

                                        I’d like to better understand your use-case in order to figure out what’s going on.

                                        For example, if I have a git repository deployed on my server on Cloudways, and if I go ahead and delete an already tracked file from the repository on my local computer and push the changes upstream to the remote repository and then pull those changes on my Cloudways server, I do see that the deleted file is gone from my public_html/ (or any other deployment) directory. Are you having trouble with that?

                                        Or is your workflow different from what I’ve described? Please let me know so I may check it thoroughly.

                                        Thanks.

                                        Cloudways Team

                                      • Better overview - Grid view for applications and servers

                                        In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
                                        Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
                                        That would give a 10x better overview :D

                                        12 votes
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                                        • Upgrade ionCube Loader 10.1.0 or Greater

                                          Please upgrade ionCube Loader 10.1.0 as WHMCS now requires this to enable automatic updates. Without it manual updates are required which is a tedious time consuming process.

                                          Many thanks.

                                          6 votes
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                                            0 comments  ·  Security  ·  Admin →
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