Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Google SSO login for Team members (only works for the account Owner)

    After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

    Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

    Thanks :)

    13 votes
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    • Update ElasticSearch package to version 6.0

      ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

      8 votes
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      • Please upgrade DigitalOcean Droplets

        DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

        Please upgrade CloudWays DO droplets with newer plans.

        4 votes
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        • Clone application settings

          When you clone an application, you should have an option to clone also:
          - Application credentials
          - Domains
          - Cron Jobs
          - SSL Certificates
          - Application settings
          - CDN settings

          At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

          12 votes
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          • 15 votes
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              2 comments  ·  Add-ons  ·  Admin →
            • 9 votes
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                0 comments  ·  Wordpress  ·  Admin →
              • Decrease of Price For Vultr Servers

                We all know that Vultr recently decreased their Server Pricing.

                It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

                But Cloudways is charging insanely on top of that for offering Vultr Servers.

                For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

                This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

                please support this feedback until CloudWays changes the pricing.

                232 votes
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                  20 comments  ·  General  ·  Admin →
                • Easy way to view log files from dashboard

                  Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

                  24 votes
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                  • Spectre and Meltdown

                    Please advise about specific measures did you take regarding Spectre and Meltdowns recent announced threats in order to give a word of trust to our final customers

                    3 votes
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                      1 comment  ·  Security  ·  Admin →
                    • Support and upgrade to mysql 5.7 and varnish 5.

                      When will cloudways support or upgrade to mysql 5.7 and varnish 5?

                      tks.

                      11 votes
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                      • add max_file_uploads to server PHP settings

                        add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

                        9 votes
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                        • Seperate funding for each server

                          We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

                          4 votes
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                          • PHP 7.2

                            PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

                            13 votes
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                              1 comment  ·  Stacks  ·  Admin →
                            • 5 votes
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                                1 comment  ·  General  ·  Admin →
                              • A " file manager " on the lines of Cpanel

                                A file manager like Cpanel is all that i felt missing on your services and I tried the SFTP but its so clumsy compared to the file manager . The web is expanding and a lot of non techies are coming on board . All os us need our life to be as less technical as possible . Not just for us , but for your own rise in business , please consider adding a file manager .

                                11 votes
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                                  0 comments  ·  Add-ons  ·  Admin →
                                • Upgrade PHP Version 7.2 for WordPress

                                  To run WordPress we recommend your host supports:
                                  - PHP version 7.2 or greater
                                  - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
                                  - HTTPS support
                                  .
                                  https://wordpress.org/about/requirements/

                                  4 votes
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                                    0 comments  ·  Wordpress  ·  Admin →
                                  • Allow to add additional IP address

                                    Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

                                    Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

                                    13 votes
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                                      0 comments  ·  Add-ons  ·  Admin →
                                    • Add bandwidth monitoring for CDN

                                      I need to know how much I will get charged by enabling CloudwaysCDN

                                      4 votes
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                                      • notification when installation application is done

                                        It would be nice that the CloudwaysBot also send a notification when a installation is done for a server of a application.

                                        2 votes
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                                        • Add Drupal Console to the Drupal 8 OCI

                                          Hello I am suggesting to add Drupal Console to the Drupal 8 OCI (one click install) stack.

                                          7 votes
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                                            2 comments  ·  Drupal  ·  Admin →
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