Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 12 votes
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    • Update ElasticSearch package to version 6.0

      ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

      23 votes
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      • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

        The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

        Right now requests seem to go this way nginx->apache->php-fpm.

        We'd like to test with apache completely removed and nginx->php-fpm direct.

        We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

        We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

        When a customer is…

        8 votes
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        • Google SSO login for Team members (only works for the account Owner)

          After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

          Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

          Thanks :)

          14 votes
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          • Clone application settings

            When you clone an application, you should have an option to clone also:
            - Application credentials
            - Domains
            - Cron Jobs
            - SSL Certificates
            - Application settings
            - CDN settings

            At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

            19 votes
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            • LEMP Stack with Apache removed

              Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

              I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

              Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

              5 votes
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                0 comments  ·  Stacks  ·  Admin →
              • I would like to see an upgrade of MariaDB to 10.1 and later

                Please support latest versions of MariaDB

                9 votes
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                • Upgrade PHP Version 7.2 for WordPress

                  To run WordPress we recommend your host supports:
                  - PHP version 7.2 or greater
                  - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
                  - HTTPS support
                  .
                  https://wordpress.org/about/requirements/

                  11 votes
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                    1 comment  ·  Wordpress  ·  Admin →
                  • Support and upgrade to mysql 5.7 and varnish 5.

                    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

                    tks.

                    21 votes
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                    • Better overview - Grid view for applications and servers

                      In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
                      Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
                      That would give a 10x better overview :D

                      4 votes
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                      • Being able to adjust MaxRequestWorkers MaxConnectionsPerChild config

                        It would be great to to adjust MaxRequestWorkers MaxConnectionsPerChild in the control panel rather than have to ask cloudways support. When using PHP-FPM (which is now the standard with cloudways hosting) adjusting these settings to your own needs is really beneficial and prevents memory outages/site down time.

                        3 votes
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                        • 13 votes
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                            0 comments  ·  Wordpress  ·  Admin →
                          • 18 votes
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                              3 comments  ·  Add-ons  ·  Admin →
                            • Easy way to view log files from dashboard

                              Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

                              31 votes
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                              • PHP 7.2

                                PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

                                21 votes
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                                  2 comments  ·  Stacks  ·  Admin →
                                • Seperate funding for each server

                                  We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

                                  6 votes
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                                  • Decrease of Price For Vultr Servers

                                    We all know that Vultr recently decreased their Server Pricing.

                                    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

                                    But Cloudways is charging insanely on top of that for offering Vultr Servers.

                                    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

                                    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

                                    please support this feedback until CloudWays changes the pricing.

                                    242 votes
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                                      20 comments  ·  General  ·  Admin →
                                    • A " file manager " on the lines of Cpanel

                                      A file manager like Cpanel is all that i felt missing on your services and I tried the SFTP but its so clumsy compared to the file manager . The web is expanding and a lot of non techies are coming on board . All os us need our life to be as less technical as possible . Not just for us , but for your own rise in business , please consider adding a file manager .

                                      15 votes
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                                        1 comment  ·  Add-ons  ·  Admin →
                                      • Spectre and Meltdown

                                        Please advise about specific measures did you take regarding Spectre and Meltdowns recent announced threats in order to give a word of trust to our final customers

                                        3 votes
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                                          1 comment  ·  Security  ·  Admin →
                                        • add max_file_uploads to server PHP settings

                                          add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

                                          10 votes
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