Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 31 votes
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      8 comments  ·  Security  ·  Admin →
    • 28 votes
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      • Disk Usage Tool & File Manager

        I suggest a Server Settings Panel for Disk Usage (cPanel-like is ok):

        - Mini Expandable Directory Tree with Disk Usage per Directory;
        - User can select to order by Disk Usage Ascending or Descending;

        I also suggest a (also cPanel-like) File Manager:

        - User can navigate inside the Server from the Platform;
        - User can upload/download files and directories to Server;
        - User can zip/unzip directly from the File Manager, and delete.

        12 votes
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        • Update ElasticSearch package to version 6.0

          ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

          36 votes
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          • Allow users access to log files - view/ and DELETE wasted space on servers

            Allow users access to log files to be able view/ delete wasted space on servers

            8 votes
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            • LEMP Stack with Apache removed

              Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

              I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

              Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

              12 votes
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                0 comments  ·  Stacks  ·  Admin →
              • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

                The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

                Right now requests seem to go this way nginx->apache->php-fpm.

                We'd like to test with apache completely removed and nginx->php-fpm direct.

                We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

                We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

                When a customer is…

                14 votes
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                • I would like to see an upgrade of MariaDB to 10.1 and later

                  Please support latest versions of MariaDB

                  19 votes
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                  • Clone application settings

                    When you clone an application, you should have an option to clone also:
                    - Application credentials
                    - Domains
                    - Cron Jobs
                    - SSL Certificates
                    - Application settings
                    - CDN settings

                    At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                    31 votes
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                    • Upgrade ionCube Loader 10.1.0 or Greater

                      Please upgrade ionCube Loader 10.1.0 as WHMCS now requires this to enable automatic updates. Without it manual updates are required which is a tedious time consuming process.

                      Many thanks.

                      5 votes
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                        0 comments  ·  Security  ·  Admin →
                      • Better overview - Grid view for applications and servers

                        In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
                        Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
                        That would give a 10x better overview :D

                        10 votes
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                        • Add ability to schedule automatic server shutdown/enable

                          Add ability to schedule automatic server shutdown/enable.

                          If i have a server that i know is only required to be used during regular business hours, but i dont want it accessible or paying for it during non-business hours, I'd like to automatically schedule it to go offline and then come back online later.

                          IE: i want to shut it down every day at 1am and bring it back online at 6am, without having to do it manually.

                          6 votes
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                          • Accept custom commands for Supervisord

                            Accept custom commands like 'php artisan horizon'

                            9 votes
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                              0 comments  ·  Add-ons  ·  Admin →
                            • Add Vultr 512MB RAM Server Option

                              I have seen other ideas asking for the price of Vultr servers to be reduced, but I am NOT suggesting that, the prices are fair given these servers are managed. What I'm asking is could Cloudways add the lowest level Vultr server option (1vCPU/512MB RAM/500GB space) as an option?

                              This would be very useful for staging servers or when you need to clone server to test something out. With Vultr this costs $2.50/mth so with the Cloudways markup it would be about $5.50/mth (220%) and that would be great for a staging server.

                              Thank you for your consideration.

                              9 votes
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                              • Monit as New Relic alternative

                                New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                                7 votes
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                                  0 comments  ·  Add-ons  ·  Admin →
                                • Continue to support cache plugin!!

                                  Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
                                  Just a big THANK YOU for all the creators behind that fantastic plugin!

                                  2 votes
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                                    0 comments  ·  Wordpress  ·  Admin →
                                  • Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain

                                    I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.

                                    The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.

                                    If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.

                                    8 votes
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                                    • Kyup Clustering for ultimate performance

                                      Kyup is already offering the best CPU performance for the money. Use that with Clustering and you have a perfect Production setup.

                                      4 votes
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                                      • Cloudways Rackspace webmail needs to be SSL / HTTPS

                                        When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

                                        When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

                                        7 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Google SSO login for Team members (only works for the account Owner)

                                          After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

                                          Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

                                          Thanks :)

                                          16 votes
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