Service Improvement

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  1. 24 votes
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      0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
    • 17 votes
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        1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
      • Cloudways please document your security practices

        I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

        The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

        Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

        23 votes
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          2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

          This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

          Cloudways Team

        • Wait time for support should be added

          I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

          4 votes
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            9 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Improve your customer support quality (chat/tickets)

            I don't know if it's just me, but the support quality and speed has been degraded fast lately..

            When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

            Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

            I…

            57 votes
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              20 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • Find a replacement for Kyup

              Kyup is closing. Please look for an alternate provider with similar specifications.

              28 votes
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                14 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
              • Include the MAGENTO 2.3 in APPs

                Hi! my suggestion is include the MAGENTO 2.3 in the apps for instalations in our server

                8 votes
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                  2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
                • Push and Pull Individual Tables and Folders between staging and live environment

                  Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

                  7 votes
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                    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Cloudflare integration

                    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
                    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

                    28 votes
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Improve Staging Deployment for Wordpress Sites with better Find/Replace

                      I have found a problem with the Staging deployment for my wordpress sites.
                      Some plugins and themes store serialised arrays in the wordpress options. This is a valid technique that results in less DB calls.
                      However, if you simply do a find and replace on URLs in the database, the serialisation of the array will break. This means that the Staging site will lose the settings in the plug-ins and themes.
                      If you don't realise this, and push the changes back to Live, the Live website will break.

                      A related problem is with premium plugins and themes that are licensed…

                      9 votes
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                        2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                      • Confusing / wrong password info after migration

                        there is a wrong/confusing information in the panel

                        1. Create an app, WordPress
                        2. Migrate a WP website into this app using Cloudways migrate plugin
                        3. In the app infos, we see : Admin panel, Password : xxx

                        This password xxx is wrong, as it's the password of the imported WP that replaced this one
                        It's confusing
                        Maybe after a migration has been done, replace this password xxx by a sentence explaining this

                        4 votes
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                          2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Confusing / wrong password info after migration

                          there is a wrong/confusing information in the panel

                          1. Create an app, WordPress
                          2. Migrate a WP website into this app using Cloudways migrate plugin
                          3. In the app infos, we see : Admin panel, Password : xxx

                          This password xxx is wrong, as it's the password of the imported WP that replaced this one
                          It's confusing
                          Maybe after a migration has been done, replace this password xxx by a sentence explaining this

                          4 votes
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                            2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • 7 votes
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                              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                            • Integrate firewall with CDN

                              There are probably many needed enhancements to the firewall. One that would be especially helpful would be to block traffic that doesn't originate through the CDN.

                              For example, with Cloudflare, hackers can sometimes use historical dns records to discover your server's origin IP address. They can then circumvent Cloudflare's ddos and firewall features.

                              An option in the Cloudways firewall to only accept traffic through the CDN would eliminate this whole class of vulnerabilities.

                              6 votes
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                                0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • TLS 1.3

                                Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

                                https://www.ietf.org/blog/tls13/

                                9 votes
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                                  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • Unique IP per site installed on server

                                  The ability to add a unqiue IP to each site on a server.

                                  11 votes
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                                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Canceled due to horrible support

                                    Hi,

                                    I have canceled my plan due to the horrible support:

                                    - Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.

                                    - Terrible advices. I've never seen so bad advices from a hosting provider.

                                    - Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.

                                    - Support randomly closed tickets after failing to explain what they want to say.

                                    I am a technical…

                                    2 votes
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                                      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Update FFmpeg 3.2 to version 4.0

                                      Having checked with Support team, they suggested that i post a request here.

                                      The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

                                      https://www.ffmpeg.org/download.html#release_4.0

                                      8 votes
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                                        3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Restricted access to FTP users

                                        Hi,

                                        You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

                                        This feature is not available at the moment.

                                        Thanks,
                                        Sumit

                                        5 votes
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                                          1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 49 votes
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                                            10 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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