Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Find a replacement for Kyup

    Kyup is closing. Please look for an alternate provider with similar specifications.

    24 votes
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    • Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

      Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

      See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

      10 votes
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      • Continue to support cache plugin!!

        Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
        Just a big THANK YOU for all the creators behind that fantastic plugin!

        10 votes
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          2 comments  ·  Wordpress  ·  Admin →
        • 34 votes
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          • Wildcard SSL for multisite but also works for mapped domains

            Right now we have two options for having SSL working for WordPress networks. We can have a wildcard SSL certificate OR we manually map domains to each subsite. It would be nice of we could have both.

            Thank you

            2 votes
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            • Disk Usage Tool & File Manager

              I suggest a Server Settings Panel for Disk Usage (cPanel-like is ok):

              - Mini Expandable Directory Tree with Disk Usage per Directory;
              - User can select to order by Disk Usage Ascending or Descending;

              I also suggest a (also cPanel-like) File Manager:

              - User can navigate inside the Server from the Platform;
              - User can upload/download files and directories to Server;
              - User can zip/unzip directly from the File Manager, and delete.

              20 votes
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              • Allow disabling of weak SSH key exchange algorithms

                PCI Compliance now regards weak ssh key exchange algorithms as a liability. There should be a way to disable them. It's fairly easy to set up in open-ssh: https://infosec.mozilla.org/guidelines/openssh#Configuration

                2 votes
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                  1 comment  ·  Security  ·  Admin →
                • Cloudflare integration

                  Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
                  If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

                  4 votes
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                    0 comments  ·  Add-ons  ·  Admin →
                  • Auto installer for mautic!

                    Mautic is a powerful open source marketing automation tool.
                    In Brazil people are looking for VPS that have auto installer.
                    Great opportunity to make available to users.

                    2 votes
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                      1 comment  ·  Add-ons  ·  Admin →
                    • Allow users access to log files - view/ and DELETE wasted space on servers

                      Allow users access to log files to be able view/ delete wasted space on servers

                      13 votes
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                      • What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                        What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                        3 votes
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                        • Add **Purge CDN** to Breeze

                          When developing a site, site creators will always be toggling settings on and off to make sure everything is working correctly.
                          Yet the only way to purge the CDN is to go all the way back into the CloudWays /apps/ dashboard, then purge the CDN from within:
                          https://prnt.sc/jtwa07

                          The benefits of my suggestion is that it will ease customer service request, reduce on live chat inquiries, and help the site owner alleviate problems when creating content & toggling settings + plugins:
                          Add **Purge CDN** to the Breeze plugin's CDN tab
                          https://prnt.sc/jtw8zm

                          4 votes
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                          • Update ElasticSearch package to version 6.0

                            ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

                            45 votes
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                            • New Feature: per app smtp host, port, username and password configuration

                              Currently we can configure SMTP at "Servers -> Server Management -> SMTP".

                              This request is to add this same functionality at "Applications -> Application Management -> SMTP".

                              This can be a preferred solution then to add extra plugin code to each app.

                              2 votes
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                              • Update Linode Servers to the Newest Specs.

                                The current Cloudways tiers for Linenode are 1 generation behind. These should be updated to the newest available offerings (updated on May 17, 2018). This includes increasing the highest available tiers.

                                Cloudways Current Tier Sample:
                                2 Core / 4GB RAM / 48GB SSD
                                20 Core / 80GB RAM / 1536 SSD (MAX Tier)

                                Linode Current Tier Sample:
                                2 Core / 4GB RAM / 80GB SSD
                                32 Core / 192GB RAM / 3840 SSD (MAX Tier)

                                2 votes
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                                • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

                                  The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

                                  Right now requests seem to go this way nginx->apache->php-fpm.

                                  We'd like to test with apache completely removed and nginx->php-fpm direct.

                                  We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

                                  We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

                                  When a customer is…

                                  21 votes
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                                  • Varnish mobile device detection for Magento 2 website

                                    Mobile eCommerce is more and more import than before, so many eCommerce will optimize their website for mobile devices, one of the best ways is to develop a new layout for mobile devices.

                                    If the webmaster wants to set Varnish cache for their Magento 2 website and if the website has more than one layout (one layout for a desktop computer, one layout for mobile devices(smartphone, tablet, etc.)), then they need to set mobile device detection for varnish cache.

                                    In our opinion, set varnish mobile device detection for Magento 2 website is very very easy, because of all the necessary…

                                    3 votes
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                                      0 comments  ·  Magento  ·  Admin →
                                    • Add "auto_prepend_file" to enable WordPress WAF (Web Application Firewall) plugins

                                      Add "auto_prepend_file" to enable WordPress WAF plugins such as Wordfence, Ninja Firewall, iThemes Security etc.
                                      -
                                      It would be ideal to have this option at the app level (under application settings) in order to configure a different WAF per installed app, but if that's not possible for now it's ok to have it at the server level (under server settings).

                                      2 votes
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                                      • LEMP Stack with Apache removed

                                        Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

                                        I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

                                        Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

                                        17 votes
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                                          0 comments  ·  Stacks  ·  Admin →
                                        • Ecommerce staging enviroment enhanchment

                                          Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

                                          This also goes for WooCommerce shops.

                                          2 votes
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                                            0 comments  ·  Magento  ·  Admin →
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