Product Improvements: Flexible
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
42 results found
-
Why sell your car to a scrapyard in Malaga?
If you have an old, damaged, or unwanted vehicle taking up space in your driveway, you might be wondering what to do with it. One practical and rewarding option is to sell your car to a scrapyard in Malaga. This guide will explain the benefits of scrapping your car and why it's a smart choice, especially when you can get cash for scrap in Malaga.
1 vote -
The capacity to establish a staging area without app cloning
To construct a staging site, you now need to develop an application and then clone it. We have to construct two apps for each new customer we take on, but only one of them is being utilized. It would be great to just click "create new staging environment" and begin constructing right away. Of the twenty applications, half are just pending if we get ten customers next month.
It would also be great if we could provide a staging environment that has a WordPress version that is already created and that we can continue to refine.
https://snowrider3d.com1 vote -
Alfredo Duno is the #10 chance in just the Reds process!
We experienced recognised for lots of decades that the Cincinnati Reds had been relocating towards signal catching chance Alfredo Duno the moment the 2023 worldwide signing interval at some point opened. What we didn't recognize, whilst, was basically how significantly it would rate them in direction of do consequently viewing as Duno, who was 17 at the season, experienced regularly far better his inventory as a single of the complete suitable prospective buyers in just his study time the working day eventually arrived, the Reds doled out a history $3.1 million pounds in direction of indication Duno, the maximum they'd…
1 vote -
Earn 50 Fuel Points by submitting the Kroger Feedback Survey?
To claim your 50 fuel points, you must first complete the Kroger Feedback Survey. You'll typically find the survey invitation on your Kroger receipt. Enter the required information from the receipt onto the survey website. Honestly answer the questions about your shopping experience. Once completed, you'll receive a code or confirmation that entitles you to 50 fuel points. Redeem this code at a Kroger fuel center to save on your next fill-up.
1 vote -
System bug keep canceling my registered account
I tried to sign up twice using different email by applying the promo code from digital ocean since I use Github student developer pack. But the verify my account page keeps return me error that the country code need to be entered for phone number even though I have already entered. I tried multiple times and unable to submit details. It is very frustrated. And since I couldn't verify my account, after a few minutes of inactivity, the system log me out and I am no longer available to login anymore because it returns the error that my email account…
1 vote -
Enhancing Cloudways: Customer Feedback and Innovative Ideas for Improved Services
Enhanced User Interface:
Suggestion: Streamline the user interface to make it more intuitive and user-friendly.
Reason: A cleaner, more intuitive UI can help users navigate the platform more efficiently, reducing the learning curve for new users and enhancing productivity for experienced users.
2. Advanced Monitoring and Reporting:
Suggestion: Implement more advanced monitoring and reporting tools that offer real-time analytics and customizable alerts.
Reason: Advanced monitoring capabilities would allow users to proactively manage their applications and servers, ensuring optimal performance and quick issue resolution.
3. Comprehensive Knowledge Base and Tutorials:
Suggestion: Expand the knowledge base with detailed tutorials, video guides, and…1 vote -
You keep the help button in our accounts active - otherwise its frustuating to get help and for this you loose a lot of points.
The need a hand in our accounts is not active. I have to go out of my account before I can get a chance to send in a ticket. Watch out - do no neglect those insider as you focus on the ones outside - Pity
1 vote -
plugin "table of contents"
yesterday, I installed plugin "table of contents" .
after then, I couldn't login wp-admin page.
error massage ;
ERRTOOMANY_REDIRECTSplease help me. how can I do this ???
e-mail : [email protected]
1 vote -
add ticket link in platform.cloudways.com for easy access
I cant find the link of tickets when I am loggedin in platform.
1 vote -
Receipt / Invoice for Funds Added to Account
When adding funds an account, a receipt or invoice should be generated so business users can account for this transaction in their company accounts.
1 vote -
Keep customers informed when there is a known issue that could affect their websites
Just posting the support question I just had:
Today one of my site's SSL did not automatically renew, resulting in SSL errors. Although relatively minor, this has been an ongoing issue. I depend on the auto-renew to work.
But in addition to that lapse, is that I'm used to receiving an email notification informing me that the SSL is about to expire, usually within a few days to a week to expiration. I did not receive any notice resulting in the "downtime" my client experienced.I just wanted to inform you - because this has happened a few times, and…
3 votes -
show Billing plan in account
I have no way of seeing which plan I have in my account.
2 votes -
Give technical contact options without needing an account.
I was recently locked out of my account and unable to access the websites I manage. After looking on the Cloudways site, I could only find sales contact forms. All technical/account support required to be signed in. If I had not had a second account, I wouldn't have been able to practically and efficiently contact support about being locked out. This would be a high priority issue (and hopefully an easy fix) for customers with just one account.
1 vote -
Enable the option to be notified when the CPU is "problematic"
With a lot of our applications, we get complaints about the load time. Upon checking the server, this is most often caused by the CPU usage being in the "problematic" range. However, Cloudways will only notify you when the CPU/server has completely "failed". This does not allow any time to troubleshoot, fix or notify our clients before their site goes down.
1 vote -
give users a grace period of 1-2 months after delayed payment
The website can go down but it would be nice not to have to set everything up again. It takes so much time and effort for those who are not familiar with all these processes.
2 votes -
Easy way to report Abuse
i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
should make an easy to find contact page on your website to report.4 votes -
System Outage Notification on child Accounts and Slack to keep all Teams in the loop.
If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.
similar case slack notification keep every member in the team know what's going on on the server-side.
System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.
1 vote -
When an ongoing technical ticket does not require customer response, do not prompt customer response
Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:
"Hi there,
This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.
This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.
Please follow the link below to review and update your request:
http://tickets.cloudways.com/hc/requests/XXXXXX…1 vote -
allow image pasting in your Intercom system
Cloudways uses a support chat system called Intercom. Many companies use it.
When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.
But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.
I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…
1 vote -
Excellent Service
I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways
1 vote
- Don't see your idea?