Dear Friends,

I have been using CloudWays for more than a year now and I have very honest feedback here for anyone planning to host WordPress websites. Cloudways support and hosting service is very very unreliable and they do not respect their customers at all, its my personal experience with CLOUDWAYS.
I had a very very bad experience. I requested from the billing team, prior to my hosting expiry date, that I need a billing extension as we are a startup and our funds will arrive in one week’s time. Mr. Ovais, a cloudways support member, gave me an extension for a week and assured me that services will stay active for one more week and then you can pay the bill. But friends when I woke up the next day, Cloudways had deleted all my servers and 50+ website instances. I was buried 100 feet down when I came to know this. I immediately contacted the support again, then Mr. Ovais told me that we have no clue how the system has deleted the servers and all websites. So he insisted that I pay the due bill and then only they will recover lost servers. But then again after paying and it did not recover the servers to their original state, the website did not start.
Now they tell me that your previous servers are lost and now you have to start the DNS mapping for each domain and email, so guys this was a work of 2-3 days and then still no good promise that all servers and websites will be in original shape again.

Cloudways actually help people spoil their good going business. They don't care how much effort we as customers make to build our small businesses and just for the sake of their timely bill collection, they literally blackmailed us and destroyed the hard work of months.

I would highly warn you guys to not consider this Cloudways very unreliable and non-accountable hosting service for WordPress.

Please stay away from Cloudways. Switch to any reliable service like Hostinger, WPengine, AWS, Digital Ocean as at least they care for their customers.

Thank you

Sandeep, New Delhi, India