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Sergio Tachini

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    Sergio Tachini commented  · 

    Deleting servers after an agreed billing extension is the part that would worry me most, because backups and recovery should not depend on a vague support handoff. I would expect Cloudways to provide a clear incident report and a real restoration path before asking a customer to pay and then remap everything manually. Seeing unrelated casino-list links like https://pelipetokasiino.com/ , https://kanuunakasiino.com/ , https://shokkerkasiino.com/ , and https://vivatbetkasiino.com/ in the replies also makes the thread harder to take seriously, when the actual issue is business downtime and lost WordPress installs. Sandeep, if you still have any access logs or invoices, keep them together and push for escalation in writing so you can at least recieve a precise explanation.