I feel strongly Cloudways should take this seriously and not decline this. From Cloudways' comment on July 12 2024, it sounds like they do not understand the issue fully.

I fully understand Cloudways servers are not used for sending emails, but that is irrelevant. We use Sendgrid to send emails. However, we still have issues with our emails being flagged as spam, including emails sent by our customers using their email app e.g. Google mail, Outlook etc (SMTP). This is due to the PTR record being incorrect. Many email recipients' mail servers will check an email domain's reputation, and will look for a valid PTR DNS record. If the returned PTR record doesn't match the sending domain, the email gets flagged as spam.. even if the email was sent via something like Sendgrid or SMTP. The PTR record *has* to be added on the server somehow (not just by editing DNS with your domain registrar / nameserver provider).

After my May 6th comment we wound up moving the affected customer website from Cloudways to a DigitalOcean server instead. DigitalOcean droplets do allow setting the PTR record. DigitalOcean owns Cloudways, and we only choose DigitalOcean servers for the applications we run in Cloudways, so surely PTR should be possible on Cloudways' DigitalOcean servers, somehow.

We have just had another customer affected by this, and may have to move them off of Cloudways too. We have dozens of customers on Cloudways and love the platform, and would strongly prefer to stay, but we can't ignore this issue. I think it's a serious oversight by Cloudways.

Some website blacklists (e.g. https://matrix.spfbl.net and uceprotect.net) will blacklist sites with incorrect reverse DNS records even if the site in question does not send email. Example error message from uceprotect.net: "Reverse DNS (PTR) exists and claimes to be: 1234567.cloudwaysapps.com WARNING: No matching A-Record exists for your Reverse-DNS. DNS is INCONSISTENT."

We again had a site blacklisted because of this, even though the uses WP Mail SMTP + Sendgrid (not PHP Mail) for mail. In other words: this can even happen to sites that don't send mail at all.

Is there any chance of this critical feature even being added?

We just ran into this issue again, with a different Cloudways customer. Please, Cloudways, give this the attention it deserves.

We don't send mail directly from our server, but some blacklists check whether a domain has a reverse DNS in place, and if not the IP gets blacklisted. So, even though we are using an email service, our IP still got blacklisted. This has come up a few times with different customers we support on Cloudways hosting. We are a reseller, but this issue makes it difficult to recommend Cloudways as strongly as we once did.

One of the sites I manage is blacklisted because of the PTR record being incorrect. The record returned for this particular site is something like 123456.cloudwaysapps.com, which is obviously wrong. Important potential customers can't visit the site due to this. We will need to switch to a host that supports PTR, and this makes us look bad for recommending Cloudways in the first place. We're a reseller. It's a real shame.

We are looking at switching to a Digital Ocean server (directly with Digital Ocean, which does offer PTR. Linode's servers do too.

PTR should be supported per server on Cloudways. Cloudways is getting bought by Digital Ocean and DO servers already have PTR support, so this shouldn't be a huge deal to implement, I would think. It's a really important detail.

Still not implemented as it seems... Very unfortunate

Same as David. Have spam issues I can't solve right now. Thank you

Please add this one. Because we have spam issues we can't solve right now. Thank you

Already 4 years. Not added yet.

Would really appreciate this. I am ready to hit the buy button, but my emails are going into SPAM, This could be a very unfortunate dealbreaker :(

The hell? Its 2021, why can't we get this be added already? Should be very simple to implement.

Anyone suggest a better host that has this *very basic* functionality? I need to move off cloudways obviously.

this should be added ASAP

Still not fixed. This is crucial to not having your domain blacklisted. Since you ignore this, I recommend everyone to think twice if you plan to use cloudways - your domain will be blacklisted.

It's been 3 years and 9 months :)

The PTR record is one of the most basic feature, that should be available on Cloudways.

We are not using a shared IP, its dedicated IP and some clients like me need this feature.

But anyhow you guys obviously ignore this.

Add IP addresses to DNSWL Id XXXXX

Enter IP addresses, one per line

Please note that each IP address must have valid and matching reverse and forward DNS, and should have non-generic names (eg, mail-1.example.com instead of something like vps332211.isp.example.com). Change requests with generic names may be rejected.

Its more than a year since the idea is shared, still not yet implemented. Some mail servers are rejecting emails due to lack of this feature. Hope this will be ready soon.

WHY is this still not an available option??