Casper Voogt
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340 votes
Casper Voogt supported this idea ·
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2 votes
Casper Voogt shared this idea ·
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67 votes
An error occurred while saving the comment Casper Voogt commented
We just ran into this issue again, with a different Cloudways customer. Please, Cloudways, give this the attention it deserves.
We don't send mail directly from our server, but some blacklists check whether a domain has a reverse DNS in place, and if not the IP gets blacklisted. So, even though we are using an email service, our IP still got blacklisted. This has come up a few times with different customers we support on Cloudways hosting. We are a reseller, but this issue makes it difficult to recommend Cloudways as strongly as we once did.
Casper Voogt supported this idea ·
An error occurred while saving the comment Casper Voogt commented
One of the sites I manage is blacklisted because of the PTR record being incorrect. The record returned for this particular site is something like 123456.cloudwaysapps.com, which is obviously wrong. Important potential customers can't visit the site due to this. We will need to switch to a host that supports PTR, and this makes us look bad for recommending Cloudways in the first place. We're a reseller. It's a real shame.
We are looking at switching to a Digital Ocean server (directly with Digital Ocean, which does offer PTR. Linode's servers do too.
PTR should be supported per server on Cloudways. Cloudways is getting bought by Digital Ocean and DO servers already have PTR support, so this shouldn't be a huge deal to implement, I would think. It's a really important detail.
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41 votes
AdminCloudways (Admin, Cloudways) responded
Please note that we have added the option to deploy Elasticsearch to any server. You can do it from the Packages tab in the Server Settings section. We will consider Solr at a later stage.
More info here:
http://www.cloudways.com/blog/elasticsearch-on-cloud/Cloudways Team
An error occurred while saving the comment Casper Voogt commented
Solr would be fantastic. It is keeping us from moving several Drupal sites to Cloudways.
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2 votes
An error occurred while saving the comment Casper Voogt commented
I totally agree. We got an email stating it would expire on July 24th, but when I went to work on it, the Cloudways dashboard said it had already expired, but it's only July 23rd! I was able to still get into the site I was building (to save a backup), but that was not a good experience. We host dozens of sites with Cloudways, so we do need this to be better. We're adding new client sites on Cloudways all the time and generally love Cloudways, but if this becomes a regular thing we will be forced to rethink it.
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100 votes
An error occurred while saving the comment Casper Voogt commented
I can't believe this is not implemented already. It's a total no-brainer. Any developer managing multiple hosting accounts is not going to want to have to manage who knows how many different Cloudways logins.
Maybe adding this feature is very difficult for Cloudways, or maybe if they add this feature it means customers will need fewer servers (i.e. less money for Cloudways in the short term) but long-term this is a must-have feature. I run into this limitation ALL the time.