I need to be able to designate which of my Cloudways team member are part of my organization and then be able to view the status of any ticket they have opened.

Your support ticket portal has 3 columns: My Requests, Requests I'm CC'd on, and Organization Requests but apparently Organization Requests does not work ???

It's not enough to ask team members to try to remember to CC me on their tickets. Instead, I should be able to designate which of my team members are part of my organization and then be able to see the status of their tickets.