Add Reverse DNS! Emails sent to Gmail from Wordpress end up in spam otherwise
Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.
Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.
Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup
Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!
Karl
shared this idea
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Casper Voogt commented
We don't send mail directly from our server, but some blacklists check whether a domain has a reverse DNS in place, and if not the IP gets blacklisted. So, even though we are using an email service, our IP still got blacklisted. This has come up a few times with different customers we support on Cloudways hosting. We are a reseller, but this issue makes it difficult to recommend Cloudways as strongly as we once did.
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AdminCloudways
(Admin, Cloudways)
commented
Happy to see you happy. We are closing this one for now then.
Cloudways Team
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Karl
commented
Hi, thank you for the reply. After your suggestion I did some research and saw that using an SMTP plugin with Wordpress can get around this. Since I use Mailgun I found their Wordpress plugin to be great! I am now sending using their HTTP API and all emails are signed correctly. My emails are no longer going to the spam filter. Back to being happy about your service, thanks for doing a great job.
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AdminCloudways
(Admin, Cloudways)
commented
We advice against directly sending email from server. Even if we could properly set reverse DNS, cloud provider IP can be in any spam service (Spamhaus...) as it will have probably been in hundreds of servers before yours.
For low email volume sites we advice free gmail add-on:
https://support.cloudways.com/entries/43241208-How-to-Setup-Gmail-SMTP-AddonFor larger volumes, we offer paid (but cheap) Sendgrid add-on:
https://support.cloudways.com/entries/83317983-How-to-Activate-SendGrid-Transactional-Email-AddonIn any case, we leave this open to get further users comments.
Cloudways Team