2 results found

1. NBAD balance inquiry discrepancy affecting automated billing reconciliation

   I am currently managing client billing through Cloudways and reconciling incoming payments manually against our UAE bank account with National Bank of Abu Dhabi. We rely on daily balance inquiries and transaction exports from the bank to confirm which client invoices have actually been paid before marking them as settled inside Client Billing.

   Over the past week I have noticed a recurring issue where the available balance shown in online banking does not match the closing balance reflected in the downloadable statement for the same date. In two cases, client transfers were visible in the transaction list but the available balance did not update until several hours later. This is creating confusion because we sometimes process reconciliations in the morning and the numbers are not aligned.

   Since Cloudways does not yet have a direct integration with local UAE banks, we are depending on accurate balance inquiries to avoid marking invoices as paid prematurely. When the balance figure lags behind posted transactions, it becomes difficult to trust which amount is actually cleared and usable.

   I would like to suggest exploring either better reporting controls within Client Billing to handle pending versus cleared payments, or potential support for integrating with regional banks like NBAD for more reliable reconciliation. If anyone else is managing UAE based payments alongside Client Billing, I would appreciate hearing how you are handling these balance timing differences without creating accounting inconsistencies.

   I am currently managing client billing through Cloudways and reconciling incoming payments manually against our UAE bank account with National Bank of Abu Dhabi. We rely on daily balance inquiries and transaction exports from the bank to confirm which client invoices have actually been paid before marking them as settled inside Client Billing.

   Over the past week I have noticed a recurring issue where the available balance shown in online banking does not match the closing balance reflected in the downloadable statement for the same date. In two cases, client transfers were visible in the transaction list but the available… more

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   0 comments  ·  Billing Accuracy and Reliability  ·  Delete…  ·  Admin →
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2. Unjust Website Termination

   I am writing to express my disappointment regarding the termination of my server due to a late payment of only three days. As a loyal customer with a consistent payment history through automatic payments since 2019, this issue occurred due to my credit card expiring. The termination of my website has caused significant business impact, and I believe Cloudways should offer a grace period of up to 10-15 days for late payments to prevent such situations.

   I kindly request the immediate restoration of my website and a review of your policy for future improvements.

   Thank you for your understanding.

   Sincerely,

   3 votes

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   1 comment  ·  Billing Accuracy and Reliability  ·  Delete…  ·  Admin →
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