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Sean Burdick

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  1. 38 votes

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    Sean Burdick supported this idea  · 
  2. 69 votes

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  3. 3 votes

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    Sean Burdick commented  · 

    To sum up - if you see a problem that is not going to be fixable on your own within 15 minutes to an hour, please let your customers know so that they can be prepared and make adjustments as necessary. I shouldn't have to contact support to find out that there is an ongoing issue.

    And to take it a little further, Cloudways should have a backup notification system in place so that if the SSL expiration notice fails, the customer can be informed of which applications/domains/SSLs are expiring soon, so we can manually renew or just keep an eye on it while the main issue is being fixed.

    Sean Burdick shared this idea  · 
  4. 23 votes

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    Sean Burdick commented  · 

    any updates on this?

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